Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 5, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel, convenient for internet use on business or while travelling.
Access (1)
How do I get there from JR Mito Station?
About 15 minutes by taxi from the South Exit of Mito Station on the JR Joban Line. By bus, take a service from bay 6 of the North Exit bus terminal at Mito Station and get off at Fukushi Kaikan-mae (about 10 minutes' walk) or at Mito Plaza Hotel-mae (about 3 minutes' walk).
Cancellation (1)
From when do cancellation charges apply?
Under the accommodation terms, cancellation charges apply from the day before your stay. Please check the terms shown when booking for details.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. If you arrive before check-in time we can hold your luggage, so please speak to the bell staff near the front desk.
Accessibility (1)
Can I use the hotel in a wheelchair?
The hotel is not fully barrier-free, but there are no steps between the guest rooms, the lobby and the restaurants. Wheelchairs are also available to borrow, so please feel free to ask a member of staff.
Pets (1)
Can I stay with a pet?
We regret that personal pets are not permitted. However, guests accompanied by a guide dog are welcome.
Traveling with children (1)
Can I stay with children?
If a child uses a bed alone, a one-person charge applies. If a child can share a bed, please let us know. Please check the details when booking.
Rooms (1)
What room types are there?
We offer double rooms (10), twin rooms (66), jacuzzi twins (2), quadruple rooms (2), junior suites (2) and the Plaza Suite (1), among others. Please see the official website or contact us for details.
Facilities (1)
Can the hotel be used for weddings and banquets?
We cater for everything from private gatherings to large banquets and weddings. Guided by the idea of making a couple's new start the best it can be, we provide service full of hospitality.
Sightseeing (1)
How do I get to Kairakuen?
Kairakuen, one of Japan's three great gardens, is close by across Lake Senba, a few minutes by car. The hotel is an ideal base for sightseeing in Mito.
Meals (1)
What restaurants are there?
We have a range of restaurants serving Japanese, Western (with dinner centred on French cuisine) and Chinese food. You can enjoy dishes that blend tradition and originality using carefully selected ingredients.
Parking (1)
Is there parking, and is there a charge?
We have a free outdoor surface car park on the hotel grounds with space for about 750 vehicles. With so many spaces, coming by car is very convenient.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
2078-1 Senba-cho, Mito City, Ibaraki Prefecture
How do I get there?
About 15 minutes by taxi from the South Exit of Mito Station on the JR Joban Line. About 10 minutes from Mito IC on the Joban Expressway, or about 10 minutes from Mito-minami IC on the Kita-Kanto Expressway.
What time is check-in?
15:00.