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Cancellation fees are waived if cancelled within 1 hour of booking (30 minutes for same-day bookings). After that, cancellation fees apply according to our cancellation policy. However, if you cannot physically arrive due to circumstances such as flight cancellations, highway closures, or train suspensions, the fee will be waived and we will offer to reschedule.

Phone inquiries are accepted from 9:00 to 19:00. Outside these hours, calls cannot be accepted, but emergency inquiries may be accommodated. We normally recommend using the inquiry form on our website. Please note that calls are recorded for quality improvement purposes.

Entry to the building before the check-in time listed on your booking is not permitted. We appreciate your cooperation as we need to manage staff shifts, conduct room cleaning, and maintain operations.

We regret to inform you that we do not allow pets such as dogs, cats, birds, or other animals inside the facility. If discovered, we may charge you for restoration costs and cancel your stay from that point onwards.

The entire facility is non-smoking. Smoking is only permitted in designated smoking areas located at: 2nd floor in front of the banquet hall, 5th floor, and 6th floor, available 24 hours. If smoking is detected in a guest room (including e-cigarettes), a cleaning charge of ¥30,000 and room closure charges will be claimed as damages.

Fukushima Prefecture, Aizu-Wakamatsu City, Higashiyama Onsen 108

Free shuttle bus from Aizu-Wakamatsu Station (once daily, 6:00 PM departure). By taxi from Aizu-Wakamatsu Station: approximately 13 minutes, under ¥2,000. By bus: get off at the "Taki-no-Yu" stop. By car from the city center: approximately 10 minutes. From Fukushima Airport: limousine bus to Koriyama Station, then approximately 2 hours.

Yes, parking is available. For details, please contact the facility.

Yes, a kids' room is available on the 6th floor (open 14:00–19:00). It is equipped with various toys and soft furniture, making it safe for small children. Please ensure that children do not run around the lobby for safety reasons.

"Hanare Matsushima-kaku" is a luxury guest room building with private open-air baths. It features 8 Japanese-Western style rooms and 2 Japanese-style rooms designed by architects and designers, ranging from 45㎡ to 120㎡. Rooms are equipped with organic EL TVs, Blu-ray players, audio systems, bathrobes, and plans with in-room dining and private dining areas are available.

Private bath reservations can be made online starting 90 days before your arrival date. Please make your own reservations for each bath and time slot online. We can also accept reservations by phone, but we recommend online booking to prevent any issues. Reservations are first-come, first-served, so we encourage you to book as early as possible.

Guests with tattoos or body art are asked to refrain from bathing. Mobile phones and cameras are also prohibited in bathing areas. Regarding accessibility, there are stairs in front of the large bath, so guests with difficulty walking independently may have trouble accessing the area. If you have concerns, please contact us by phone in advance.

Yes, we operate a free shuttle bus from Aizu-Wakamatsu Station once daily, departing at 6:00 PM. The return bus departs our facility at 11:30 AM. Prior reservation by 7:00 PM the day before your stay is required. Service cannot be provided if capacity is reached.

In-room dining is available primarily for the "Musohoan" and "Hanare Matsushima-kaku" room types. Other room types may be available depending on the booking plan. If you prefer in-room dining, please book a compatible room type. Dinner is served from 18:00 to 21:30.

Yes, if allergy accommodations are needed, please inform us by email or submit a "Food Allergy Survey Form" by 3 days before your stay. We cannot accommodate requests on the day of arrival. Please note that dishes are prepared in a shared kitchen, so complete allergen removal cannot be guaranteed. In cases of severe allergies, we may be unable to provide meals.

We have a free parking lot with capacity for up to 50 vehicles (unroofed). There are multiple partnered parking lots within 200m of our facility, and our staff will direct you. One vehicle per reservation is free. If you need 2 or more vehicles, please contact us in advance. Shuttle service to the parking lot is available only between 2:00 PM and 6:00 PM.