常见问题一览
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以下回答由 AI 参考设施官方网站撰写，尚未经设施经营者确认。此为 2026年6月24日 时的信息。费用与时间可能已有变动，重要行程请向设施确认。
Wi-Fi (1)
Can I use Wi-Fi?
Free Wi-Fi is available in all guest rooms at Risonare Tomamu · Tomamu The Tower.
交通方式 (1)
Are there transport options from JR Tomamu Station to the hotel?
Free shuttle buses run between JR Tomamu Station and the resort. Check the resort's official website access page for detailed timetables. Note that Tomamu Station is unmanned, so you will need to purchase your ticket in advance before boarding.
体验活动 (2)
How do I get to Unkai Terrace?
You take a gondola to Unkai Terrace. It operates from around 5:00 AM, and guests can take a shuttle bus to the station. The gondola station gets crowded, so we recommend arriving early. Risonare guests have priority boarding.
Are there skiing and outdoor activities?
In winter, the ski area operates and offers snow activities. In the green season, there are various activities including Ice Village (winter), zip-lining, and tree adventures. For details, please check the official website's seasonal pages.
入住 (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. You can leave your luggage at the lobby cloak room before check-in and enjoy activities and facilities. Similarly, after check-out you can store your luggage and continue to use the resort.
营业 (1)
Are you open in April and November?
The facility may be closed in April and November for maintenance. Specific operating dates vary by season, so please check the official website or call 0167-58-1111.
亲子同行 (1)
Is it suitable for families with children? Do you offer baby food?
Families with children are welcome. Some restaurants provide baby food for free. Children under school age can also share a bed with one adult per bed.
设施 (1)
When can I use the indoor pool 'Minina Beach'?
Guests can use Minina Beach for free during their stay. If you wish to use it before check-in, please let the front desk know and we will provide you with an entrance pass.
行李 (1)
Can I send luggage in advance?
You can send it by courier to arrive the day before your check-in date. Send to: "〒079-2204 Hokkaido Yufutsu District占冠村 Nakatom, Hoshino Resorts Tomamu + [your hotel name]". Be sure to write the guest representative's name and check-in date on the shipping label.
餐食 (1)
Do I need to make a restaurant reservation?
Some restaurants require reservations, but many do not. Please check each restaurant's page. Reservations can only be made through web booking on the hotel's official website; telephone reservations are not accepted.
停车场 (1)
Is there a car park? Is there a charge?
There is a car park on the resort with capacity for 1,500 vehicles, and parking is free. Follow the signs on the resort and use the "U1" car park.
其他 (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the check-in time?
15:00.
How do I get there?
About 5 minutes by free shuttle bus from JR Tomamu Station. About 10 minutes by car from Tomamu IC on the Doto Expressway. About 90 minutes by car from New Chitose Airport.
Is there a car park?
Yes. Please contact the facility for details.
What is the address?
Hokkaido, Yufutsu District, Shimukappu Village, Naka-Tomamu
What is the check-out time?
11:00.