常见问题一览
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以下回答由 AI 参考设施官方网站撰写，尚未经设施经营者确认。此为 2026年7月16日 时的信息。费用与时间可能已有变动，重要行程请向设施确认。
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available in guest rooms. Please contact the hotel for details.
交通方式 (1)
How do I get here from Isawa Onsen Station?
The property is conveniently located about 7-10 minutes on foot from JR Isawa Onsen Station. We also offer a free shuttle bus (advance reservation required) that departs at 15:10 from the north exit of Isawa Onsen Station.
服务／优惠 (1)
Are there any services unique to the Chateraise group?
After check-in (14:30–17:00), there is a complimentary welcome cake (sweets) service. Ice cream is also offered free of charge in the 1st floor lobby from 8:30 to 22:00.
入住／退房 (1)
What are the check-in and check-out times?
Check-in is from 15:00 (for plans with dinner, 15:00–19:30). Check-out is by 10:00. For checkout time extensions depending on circumstances, please consult the front desk.
家庭／儿童 (1)
Is it suitable for families with children?
We do not have any restrictions for guests with children. Families can relax comfortably.
宠物 (1)
Can I stay with a pet?
We have rooms and plans dedicated for guests travelling with dogs (from June 2024 onwards). Please contact the hotel for details.
温泉／浴池 (1)
What hot spring and bathing facilities do you have?
We offer a large public bath, open-air bath, and a paid private bath (with barrier-free access) using simple hot spring water of low osmotic pressure, weakly alkaline, and high temperature (also known as the 'beautiful skin hot spring').
观光 (1)
What tourist attractions are nearby?
Shosenkyo (a nationally designated special scenic spot) and places associated with Shingen Takeda are close by. In summer you can pick peaches, and in autumn you can pick grapes. We're located in the centre of the Kofu Basin, making us an ideal base for sightseeing.
餐食 (1)
What kind of meals are provided?
Dinner consists of 3-course set menus (selectable according to budget), and breakfast is a buffet-style meal featuring local home-style dishes. Dinner service is 17:30–21:00 (last order 20:30), and breakfast is 7:00–9:00.
餐食／服务 (1)
Can I bring Yamanashi wine with me?
Through the Isawa Hot Spring Ryokan Association's BYO system, you can bring wine produced at wineries within Yamanashi Prefecture for a fee of 1,000 yen per bottle. We'll provide a corkscrew, wine glasses, chilling service, and more.
停车场 (1)
Is there a parking lot?
Yes, we have a free outdoor parking lot with 133 spaces (4 spaces available for large buses). Advance reservation is not required.
其他 (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
How do I get there?
About 7–10 minutes on foot from JR Isawa Onsen Station. Free shuttle service available (advance reservation required; departs from the north exit of JR Isawa Onsen Station at 15:10). About 15 minutes by car from Ichinomiya-Misaka IC on the Chuo Expressway.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there a parking lot?
Yes. For details, please contact the facility.
Where is the address?
348-1 Matsumoto, Isawa-cho, Fuefuki City, Yamanashi Prefecture