Question 1

How far is it from Gotemba Premium Outlets?

Accepted Answer

HOTEL CLAD is located within the grounds of Gotemba Premium Outlets. From the HILL SIDE bus terminal at the outlet, use the elevator to P4 parking "CLAD Front Floor." On foot, it's about 5–10 minutes away.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is by 10:00. Times may vary depending on your plan.

Question 3

Can I use this as a base for visiting Hakone or Lake Kawaguchi?

Accepted Answer

Gotemba is conveniently located for accessing Hakone (approximately 20 minutes by car), Lake Kawaguchi, Fuji Q Highland (approximately 40 minutes by car), Fuji Subashiri 5th Station (approximately 50 minutes by car), and Fuji Safari Park (approximately 40 minutes by car), making it an ideal base for sightseeing.

Question 4

Can children use the hot spring?

Accepted Answer

Children aged 3 or older and under 6 (preschool age) are charged 1,500 yen per child as a facility usage fee. Children under 3 are not permitted to use the public bath.

Question 5

What kind of facility is "Konohana-no-Yu"?

Accepted Answer

It's a day-use hot spring facility using weakly alkaline spring water from our own source. It features a large open-air bath overlooking Mount Fuji, an indoor bath, sauna, and private rental open-air baths (19 rooms, additional charge). Hotel guests can use it free of charge during their stay (children under 3 cannot use the public bath).

Question 6

How much does a private open-air bath cost?

Accepted Answer

The private open-air bath rooms (19 rooms) are available for an additional fee. For detailed pricing and booking methods, please contact the hotel's official website or call 0550-81-0321.

Question 7

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available throughout the building. Please confirm details at check-in.

Question 8

Can you see Mount Fuji from the guest rooms?

Accepted Answer

More than half of the guest rooms offer beautiful views of Mount Fuji. Please check the available Mount Fuji view rooms in each type: twin, double, and deluxe rooms.

Question 9

Where can I eat?

Accepted Answer

You can use the buffet restaurant "Dining Hanagoro" inside "Kinohana no Yu". It's a modern space with a Japanese theme using local ingredients. Breakfast is a Japanese and Western buffet available exclusively for guests.

Question 10

Is there a parking lot?

Accepted Answer

You can use the parking lot at Gotemba Premium Outlets (spacious). It's about 5 minutes by car from the Tomei Expressway Gotemba IC.

Question 11

Is there a parking lot?

Accepted Answer

Yes, we have parking available. Please contact the facility for details.

Question 12

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 13

What time is check-out?

Accepted Answer

10:00.

Question 14

What time is check-in?

Accepted Answer

15:00.

Question 15

How do I get there?

Accepted Answer

About 20 minutes by bus from JR Gotemba Station (bound for Gotemba Premium Outlets), then about 10–15 minutes on foot from the outlet. About 5 minutes by car from Tomei Gotemba IC.

Question 16

What is the address?

Accepted Answer

2839-1 Fukasawa, Gotemba City, Shizuoka Prefecture

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