常见问题一览

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以下回答由 AI 参考设施官方网站撰写,尚未经设施经营者确认。此为 2026年8月3日 时的信息。费用与时间可能已有变动,重要行程请向设施确认。

交通方式 (1)

How do I get there from Nagasaki Station?

About 45 minutes by free shuttle bus from Nagasaki Station (booking required; capacity 40). Same-day booking is possible, but we recommend booking in advance. By car it is about 30 minutes from the city centre via the Iojima Bridge. You can also take a high-speed boat (charged) from Nagasaki Port Ohato Terminal, about 20 minutes.

体验活动 (1)

What kinds of activities are there?

There is a wide range of activities, including four-wheel buggies, Segways, bicycle hire, SUP, marine activities, Play Kids Land, the Tomica and Plarail vehicle island, and Villa Olympica. Hotel guests can use bicycle hire and some other activities free of charge.

取消 (1)

What is the cancellation policy?

For parties of 1-14 people, cancellation charges are 30% from three days before the stay, 50% the day before, 80% on the day, and 100% for a no-show. Separate terms apply for parties of 15 or more. Please contact the hotel for details (tel. 095-898-2202).

入住/退房 (1)

What are the check-in and check-out times?

Standard check-in is 15:00 and check-out is 11:00. However, times may differ by plan and facility type, such as GRAX and BARK LODGE (for example, check-in 15:00 / check-out 11:00). Please check your booked plan.

宠物 (1)

Can I stay with a pet?

There are plans for travelling with your dog, and hotel guests can use the dog run free of charge. However, dogs are not permitted on the free shuttle bus. Please check the details when booking.

亲子同行 (1)

Are there facilities to enjoy with children?

There are plenty of facilities children enjoy, such as Play Kids Land, the Tomica and Plarail vehicle island and the KUJIRA DOME. Hotel guests can use these free of charge from before check-in.

客房 (2)

What is the glamping like?

There are glamping facilities called GRAX and BARK LODGE. For this type, check-in is 15:00 and check-out is 11:00. You can combine an outdoor experience in nature with the resort's extensive activities.

How many types of accommodation are there?

There are 10 types of accommodation, including the Minato Hotel, Terrace Lodge, Kids Lodge and glamping (GRAX and BARK LODGE). You can choose to suit your travel style and party size. At each facility the guest rooms are in a separate building from the dining venues and the spa building, and a shuttle bus runs between them.

设施 (1)

What is the all-weather spa theme park Ark Land Spa?

It is one of Kyushu's largest all-weather spa theme parks, enjoyable in swimwear all year round. It has a wide range of bathing facilities including a natural hot spring communal bath, a stone sauna terrace, the BOOK & Ganban TERRACE and MINATO SPA, so you can enjoy it even in the rain. Hotel guests may use it free of charge both before check-in and after check-out.

温泉 (1)

What are the qualities of the hot spring?

It is natural hot spring water from our own source, 100% fed directly from the spring. The facility has a natural hot spring communal bath as well as a stone sauna and an open-air bath with a view (about 25 steps lead up to the open-air bath with a view).

餐食 (1)

What dining facilities are there?

There is a wide range of dining outlets and cafes, including the Ark Diner, Terrace Diner, Umi Cafe, Misaki Cafe, Minato Cafe, Niwa Cafe, Yu Cafe and Bakers Factory. Hotel guests can use the cafes free of charge before check-in and after check-out.

停车场 (1)

Is parking charged?

Guests may use any of the many free car parks. Car parks are divided by facility, so please check the car park number for your facility when booking.

其他 (6)

Is Wi-Fi available?

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

How do I get there?

About 30 minutes by car from central Nagasaki (via the Iojima Bridge). About 45 minutes by free shuttle bus from Nagasaki Station (booking required). About 20 minutes by high-speed boat (charged) from Nagasaki Port Ohato Terminal, then about 5 minutes' walk from Iojima Port.

What time is check-in?

15:00.

What time is check-out?

11:00.

Is there parking?

Parking is available. Please contact the property for details.

What is the address?

1-3277-8 Iojima-machi, Nagasaki City, Nagasaki Prefecture