常见问题一览
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以下回答由 AI 参考设施官方网站撰写，尚未经设施经营者确认。此为 2026年7月29日 时的信息。费用与时间可能已有变动，重要行程请向设施确认。
交通方式 (2)
How do I get there from Tokyo or Shinjuku?
Please use the JR Ueno-Tokyo Line or the Shonan-Shinjuku Line. Urawa Station is about 28 minutes from both Tokyo Station and Shinjuku Station.
Which is the nearest station and how far is it?
The nearest station is JR Urawa Station, served by the Utsunomiya, Takasaki, Shonan-Shinjuku and Keihin-Tohoku lines. It is about 7 minutes' walk from the West Exit, or about 5 minutes from the Atre North Exit. A limousine bus also runs from Haneda Airport.
团体使用 (1)
Are there rooms suited to groups or family trips?
A Japanese-style room can accommodate up to four guests. If you book two twin rooms we will arrange them close together (they may be on different floors if smoking preferences differ).
购物 (1)
Are there souvenirs or mail-order products?
We offer gift products suitable for souvenirs and seasonal gifts, including the retort-pouch Chef's Choice series and award-winning baked sweets.
入住／退房 (1)
What are the check-in and check-out times?
Check-in is 14:00 and check-out is 12:00 (noon). Early check-in and late check-out incur an additional charge and may not be available depending on occupancy.
周边观光 (1)
How do I get to Saitama Super Arena and the Railway Museum?
Saitama Super Arena is easily reached. The Railway Museum can also be reached via JR Omiya Station. Omiya Station is two stops from Urawa Station, and Saitama Stadium is also convenient.
亲子同行 (1)
Can I stay with children?
Children are very welcome. Children sharing a bed stay free. Baby cots are also available to borrow (limited numbers). A Japanese-style room can accommodate up to four guests.
客房 (1)
What room types are there?
There are 196 rooms across 11 types, including Sky View twins, deluxe doubles (with a king-size bed) and Japanese-style rooms, so you can choose to suit the occasion.
付款 (1)
Which credit cards can I use?
VISA, Mastercard, Diners, JCB, UC and SAISON and other cards are accepted.
设备 (1)
Is Wi-Fi available?
Internet access is available in all rooms, including Wi-Fi, so you can use it with confidence for business or leisure.
餐食 (1)
What restaurants are there?
The restaurant and lounge on the upper floors serve French cuisine by an internationally award-winning chef. There are also Japanese and Chinese restaurants and a sweets shop. You can dine with refreshing views by day and beautiful night scenery in the evening.
停车场 (1)
Is there parking, and how much does it cost?
There is a car park with 286 spaces. The charge is 1,800 yen per night (including tax). Vehicles up to 2.1 m high, 2.0 m wide and 5.5 m long can be accommodated, on a first come, first served basis.
其他 (6)
What time is check-in?
14:00.
How do I get there?
About 7 minutes' walk from the West Exit of Urawa Station on the JR Keihin-Tohoku, Ueno-Tokyo and Shonan-Shinjuku lines (about 5 minutes from the Atre North Exit).
What time is check-out?
12:00.
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What is the address?
2-5-1 Nakacho, Urawa-ku, Saitama City, Saitama Prefecture