Question 1

How can I use the free shuttle from Yamagata Station?

Accepted Answer

Free shuttle service is available between Yamagata Station and the hotel. You must book through our official website at least 3 days in advance. Times are fixed, so please contact the hotel for details. Compared to taking the local bus round trip, this saves approximately 5,000 yen for 2 adults and 1 child.

Question 2

What is the best rate guarantee?

Accepted Answer

Bookings made through our official website are covered by our best rate guarantee. If you find a lower price on another booking site, we will match it. Note that prices are compared before applying points or coupons. Please contact us for more details.

Question 3

What are the differences between booking through the official website versus other booking sites?

Accepted Answer

Official website bookings include best rate guarantee plus 4 perks: ① 500 yen in-house vouchers per adult (one voucher per guest), ② 1,100 yen off private bath rental, ③ free shuttle from Yamagata Station (booking required 3 days in advance with fixed times), and ④ complimentary bathing at sister hotels. You can save up to 6,600 yen.

Question 4

Can I see the Zao tree ice formations in winter?

Accepted Answer

Zao is famous worldwide as a spot where "tree ice" formations can be seen during winter. You can enjoy the fantastical ice formations created by Zao's natural beauty while staying at the hotel.

Question 5

How do I get there?

Accepted Answer

Free shuttle available from Yamagata Station (reservation required 3 days in advance; fixed times apply). Saves approximately 5,000 yen compared to round-trip local bus for 2 adults and 1 child.

Question 6

What types of guest rooms are available?

Accepted Answer

We offer 8 types of rooms, including Japanese-style rooms and spacious Western-style rooms with beds to help you rest from your travels. You can choose the style that suits you best.

Question 7

Is the hot spring source flowing? What are its health benefits?

Accepted Answer

Our hot spring "Hachiemon-no-yu" features indoor and open-air baths with 100% natural hot spring water. It is a milky-white sulfur spring for which Zao is famous, known as a beauty bath. You can relax and enjoy it at your leisure.

Question 8

Is Zao Dairotenbu bath located inside the hotel?

Accepted Answer

We have notice that Zao Dairotenbu bath opened as of April 25, 2026. Please contact the hotel directly or check the news section of the official website for details.

Question 9

How can I use the sister hotel hot spring tour service?

Accepted Answer

As a perk of booking through our official website, we offer complimentary bathing access to our sister hotels. Please note that access may be unavailable due to renovations or cleaning.

Question 10

Do you have private baths? What are the types and prices?

Accepted Answer

We offer 3 types of private baths—exceptional spaces where you can spend quality time at your own pace. As a perk of booking through our official website, you can use them at 1,100 yen (tax included) off.

Question 11

What kind of meals are provided?

Accepted Answer

We serve carefully selected cuisine made with seasonal Yamagata ingredients. We have also added "Yamagata beef seared sukiyaki" as a new main dish. We offer dishes that showcase seasonal ingredients throughout the year.

Question 12

How can I use the in-house vouchers?

Accepted Answer

As a perk of booking through our official website, we provide 500 yen (tax included) in-house vouchers per adult guest. Each guest can use one voucher during their stay. These vouchers can be used for shopping and various services at the hotel.

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