Question 1

How do I access the facility?

Accepted Answer

The Akan Lake Express (paid shuttle bus) operates from April 7 to September 30, 2026. We also offer accommodation packages that include round-trip bus service from the Waatsutsu or Chitose areas. For details, please check the access page or contact us through the inquiry form.

Question 2

What activities are available?

Accepted Answer

At Tsuruga Adventure Base "SIRI", we offer a variety of activities including climbing, fishing, fat biking, and canoeing. Activities are suitable for both beginners and experts, allowing you to experience Akan's natural beauty.

Question 3

How do I cancel my reservation?

Accepted Answer

You can cancel online through the "Reservation Cancellation" page on our official website. For reservations made in the old system (booking numbers starting with A), please use the old system's dedicated cancellation page.

Question 4

Can groups and large parties stay here?

Accepted Answer

We accept group bookings. Please inquire through the "Group Reservations" page on our official website. We also offer group guest rooms such as "Shiori" in the main building, which can accommodate up to 8 people.

Question 5

Do you offer corporate contracts?

Accepted Answer

We have a dedicated page for corporate contract customers. Please check the menu on our official website, and for details, contact us through the inquiry form.

Question 6

What benefits do I get by registering as a WEB member?

Accepted Answer

When you register as a WEB member on our official website, you receive 5% off all plans. We also offer WEB member exclusive plans. Registration is free, so please take advantage of it.

Question 7

How do I get there?

Accepted Answer

We are a resort facility located in the Akan Lake Onsen area. The Akan Airport Liner (Akan Express Bus) is in operation, and we also offer round-trip bus plans from Watsutsu or the Chitose direction. A paid shuttle bus "Akan Lake Express" runs from April 7 to September 30.

Question 8

Can I bring children?

Accepted Answer

We welcome families with children. We offer children's rates (with meals and bedding), and children 12 and under are charged at our children's rate. We have plenty of family-friendly facilities including a buffet restaurant and diverse activities.

Question 9

What types of guest rooms do you have?

Accepted Answer

We offer 5 types: the annex "Miyabi", the main building rooms "Komorei", "Lera", "Shiori", and the Wings Building. We have rooms incorporating Ainu culture and group rooms that can accommodate up to 8 people, so you can choose based on your purpose and needs.

Question 10

Is day-use available?

Accepted Answer

Day-use plans are available. For details, please check the "Day-use" page on our official website or contact the front desk. Day-use hot spring & lunch packages are also offered.

Question 11

What are your hot spring facilities like?

Accepted Answer

We have hot springs where you can bathe while viewing the forest and Akan Lake spreading out before you. In addition to a variety of baths, we also have a panoramic sauna. You can enjoy quality hot water as you experience the four seasons of Akan.

Question 12

What is the night walk event "Kamui Lumina"?

Accepted Answer

"Kamui Lumina × Lost Kamui" is an experiential night walk event running from May 26, 2026. You can enjoy a magical nighttime experience where Akan's natural scenery blends with digital art. Accommodation packages with tickets are also available.

Question 13

Do you offer shuttle bus service?

Accepted Answer

A paid shuttle bus "Akan Lake Express" operates from April 7 to September 30, 2026. The "Akan Airport Liner" is also available. Please check our official website's news page for more details.

Question 14

What dining plans do you offer?

Accepted Answer

You can choose from three options: Japanese kaiseki featuring seasonal ingredients (kaiseki dinner "Shisui" and others), the Hokkaido buffet restaurant "Tenka & HAPO" offering international cuisine, desserts, and wine, and the Japanese restaurant "Hoririya" serving creative seafood and mountain cuisine.

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