Question 1

How do I access the facility from the nearest station?

Accepted Answer

A 15-minute walk from Chichibu Railway's Shiraku Station, or we can arrange a shuttle minibus to pick you up upon arrival. By car, take the Hanazono IC, via the Minano-Yorii Toll Road (Minano-Otsuka IC) and Route 140 for approximately 60 minutes.

Question 2

Is the private bath free to use?

Accepted Answer

Yes, it is free for guests. The private outdoor bath can be used as many times as you wish when available.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00–18:00 (latest 18:00). Check-out is 10:00. If you will arrive after 18:00, please contact us in advance. Without notice, your reservation may be cancelled.

Question 4

Can I bring a pet when staying?

Accepted Answer

Please contact our facility directly regarding pet accommodation (Phone: 0494-54-1400).

Question 5

Is the entire facility non-smoking?

Accepted Answer

Since April 2020, the entire facility is non-smoking in accordance with the Health Promotion Law.

Question 6

Can we bring children? Is there a charge for kids?

Accepted Answer

Children are welcome. Even if they don't use meals or bedding, a facility fee of 2,800 yen will apply. Please confirm details at the time of booking.

Question 7

How many rooms are there and what types of guest rooms do you have?

Accepted Answer

There are 13 rooms in total (all with private bath and toilet). Room types include the Shoin-style Ryokusuitei (entrance 3 tatami + main room 12.5 tatami + veranda) and the Honkan building which retains a Showa-era atmosphere (entrance 4.5 tatami + main room 12.5 tatami + veranda).

Question 8

Is there a hot spring tax?

Accepted Answer

Yes, a hot spring tax of 150 yen per adult is charged separately.

Question 9

What is the hot spring water quality and bathing hours?

Accepted Answer

The spring is a natural hot spring with an outdoor bath and is available for bathing 24 hours. However, it is temporarily closed for cleaning from 9:40 a.m.

Question 10

Can I use Wi-Fi?

Accepted Answer

Yes, internet connection (Wi-Fi) is available.

Question 11

What is the meal service and where are meals served?

Accepted Answer

Meals are served kaiseki-style in your room. Both dinner and breakfast feature generous home-cooked dishes using seasonal ingredients from the mountains and rivers of Oku-Chichibu, enjoyed at your leisure in your room.

Question 12

Is there a car park?

Accepted Answer

Yes, there is a free car park with 30 standard spaces (no reservation required). A front entrance parking area and a large car park near the entrance are also available.

Question 13

What time is check-out?

Accepted Answer

10:00.

Question 14

What time is check-in?

Accepted Answer

15:00.

Question 15

How do I get there?

Accepted Answer

15 minutes on foot from Chichibu Railway's Shiraku Station, or pickup available (please call upon arrival). By car: approximately 60 minutes via Hanazono IC and Minano-Yorii Toll Road.

Question 16

Is there a car park?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 17

What is the address?

Accepted Answer

455 Shirahisa, Arakawa, Chichibu City, Saitama Prefecture

Question 18

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

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