Question 1

How do I get there from Shinjuku?

Accepted Answer

By train, Shinjuku to Otsuki to Fujisan Station (the Chuo Line and the Fujikyu Railway) takes about 2 hours. By highway bus, Shinjuku to Fujisan Station on the Chuo Kosoku bus takes about 2 hours. By car, Shinjuku to Kawaguchiko IC on the Chuo Expressway takes about 1 hour 30 minutes.

Question 2

Is there a free shuttle from Fujisan Station?

Accepted Answer

A free shuttle bus runs from Fujisan Station on the Fujikyu Railway (formerly Fujiyoshida Station) between 13:00 and 18:00. Call us when you arrive at the station and we will collect you. Return departures the next day leave every 30 minutes from 8:00.

Question 3

What is the nightly Reiho Taiko show?

Accepted Answer

It is a dynamic live taiko drumming performance held every evening. The spirited Reiho Taiko show is very popular with guests, who may watch it as part of their stay.

Question 4

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 15:00-18:00 and check-out is 10:00. Times may differ depending on the plan, so please check the details of the plan you book.

Question 5

Can I stay on 31 December or 1 January?

Accepted Answer

Stays on 31 December and 1 January must be booked as multiple nights. We cannot accept single-night bookings on those dates.

Question 6

Is it enjoyable with children?

Accepted Answer

Yes, families with children are welcome. Children's activities such as the junior taiko club are held during the summer holidays. Please ask when booking about children's rates.

Question 7

Are there rooms with an open-air bath?

Accepted Answer

Yes, some of the 126 rooms have their own open-air bath. Availability varies by plan, so please check when booking.

Question 8

What kinds of baths are there?

Accepted Answer

There is the rooftop open-air bath Fujisan, 35 m above the ground (opened in November 2010), plus a large communal bath, open-air baths, a private bath and a sauna. Bathing with a view of Mount Fuji is especially popular.

Question 9

What are the highlights of the garden, and how large is it?

Accepted Answer

The grounds contain a large garden of about 25,000 tsubo (about 82,600 square metres), with undulating scenery set against Mount Fuji. The cherry blossom is at its best from early to mid-April and the autumn colours from early to mid-November.

Question 10

Is Wi-Fi available?

Accepted Answer

Yes, we have rooms with Wi-Fi internet access. Please check when booking for details.

Question 11

What food is served?

Accepted Answer

We serve seasonal kaiseki cuisine using the produce of each season. Made with local Yamanashi ingredients, the dishes are a pleasure to look at as well as to taste.

Question 12

Is there parking? How many spaces, and what does it cost?

Accepted Answer

There is free parking for 500 vehicles (outdoor), free during your stay or lunch visit. There is no valet service.

Question 13

What time is check-in?

Accepted Answer

15:00.

Question 14

What time is check-out?

Accepted Answer

10:00.

Question 15

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 16

How do I get there?

Accepted Answer

About 8 minutes by free shuttle bus (13:00-18:00) from Fujisan Station on the Fujikyu Railway. About 15 minutes by car from Kawaguchiko IC.

Question 17

What is the address?

Accepted Answer

8-1-1 Kamiyoshida Higashi, Fujiyoshida City, Yamanashi Prefecture

Question 18

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

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