Question 1

Where can I cancel or confirm my reservation?

Accepted Answer

You can do this on the 'Confirm/Cancel' page of our official website. For phone inquiries, we are available from 10:00 to 18:00.

Question 2

Do you offer support in foreign languages?

Accepted Answer

Our official website is available in English, Simplified Chinese, Traditional Chinese, and Korean. For details on using our services in foreign languages, please contact us.

Question 3

Until what time do you accept phone reservations and inquiries?

Accepted Answer

Phone reservations and inquiries are accepted from 10:00 to 18:00.

Question 4

How do I get there?

Accepted Answer

Complimentary shuttle service available from Awazu Station and Kaga Onsen Station (advance notice required).

Question 5

Can I stay with children?

Accepted Answer

Families with children are welcome. We offer family-friendly plans including a "Child Fixed Rate" plan and Kutani pottery experience plan. You can also use our hot spring table tennis facility.

Question 6

Do you have rooms with hot springs?

Accepted Answer

We offer special rooms with semi-open-air hot spring baths, such as "Hourai no Ma." "Hourai no Ma" completed renovation in November 2024. Please check the accommodation plan list for details.

Question 7

Do you have discount plans for students?

Accepted Answer

We offer a "Student Support Plan" that applies if there is at least one student among the guests making the reservation. Benefits include one free session of hot spring table tennis. It's recommended for graduation trips and winter getaways.

Question 8

Can you tell me about the history and characteristics of this ryokan?

Accepted Answer

Founded in Awazu Hot Spring, which was opened by Taichō Daishi in the Nara period, this is one of the world's oldest hotels with over 1,300 years of history. Registered as "World's Oldest Hotel" by Guinness in 1996 (currently re-registered by another), and joined the French Henokiens association in 1987. It is a rare case worldwide, having been managed by the same family for 47 generations.

Question 9

What is the water quality and what are the benefits of the hot spring?

Accepted Answer

This is a sacred spring said to have been discovered by Taichō Daishi 1,300 years ago, and is known as the oldest hot spring in Hokuriku. It is transmitted as a sacred spring with miraculous powers of Yakushi Nyorai (Medicine Buddha), believed to be effective in healing wounds and illnesses. You can enjoy this sacred spring that continues to flow to this day.

Question 10

Do you offer day-use bathing or day-use plans?

Accepted Answer

We offer day-use bathing and day-use plans. For details, please check the "Day-use Bathing / Day-use Plans" page on our official website or contact us by phone (10:00–18:00).

Question 11

Do you offer experience plans or local sightseeing options?

Accepted Answer

We offer options to enjoy regional culture, such as Kutani pottery hand-painting experience plans and Natadera Temple light-up event VIP viewing plans. In August, we also offer special plans for "Awazu Hot Spring Lantern Night."

Question 12

Do you offer transfers from Awazu Station or Kaga Onsen Station?

Accepted Answer

Yes, we provide transfers from both Awazu Station and Kaga Onsen Station. Please contact us in advance to arrange.

Question 13

What kind of meals are served?

Accepted Answer

We serve seasonal kaiseki (multi-course Japanese dinner) made with fresh Hokuriku and Kaga ingredients selected by our head chef. We have a full range of plans featuring Hokuriku's finest ingredients such as crab, Noto beef, and atka mackerel. Private dining rooms are also available.

Question 14

Can I view the garden?

Accepted Answer

You can enjoy a Japanese garden with connections to Enshū Kobori. It changes character through the seasons—spring cherry blossoms, summer clear streams, autumn foliage, and winter scenery. Guests are welcome to view the garden freely during their stay.

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