Question 1

Do you accept credit cards?

Accepted Answer

We accept major cards including VISA, JCB, American Express, Diners Club, MasterCard, and Rakuten Card.

Question 2

What is the cancellation policy?

Accepted Answer

Same-day cancellation or no-show without notice: 100% of accommodation charges. Cancellation the day before: 20% of accommodation charges. For details, please check your booking plan.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00, check-out is 10:00. The large bath is available from 15:00–23:00 on arrival day and 6:00–9:00 the following morning.

Question 4

Is there a bathing tax in addition to the room rate?

Accepted Answer

Yes, a bathing tax of 150 yen per person is required separately. Thank you for your understanding.

Question 5

Are day-use bathing or day-use plans available?

Accepted Answer

Yes, we offer day-use bathing and combination plans with meals (reservation required; room use is available for 3 hours between 11:00–15:00). For details, please contact the facility.

Question 6

What hot springs and open-air baths are available?

Accepted Answer

We have an open-air bath with views called "Tenku no Yu" (Sky Bath), where you can bathe while overlooking Lake Kasumigaura and the Tsukuba Research and Academic Park. In the evening you can enjoy the night view sparkling like jewels, and in the morning you can see the sunrise from Lake Kasumigaura.

Question 7

How do I get there?

Accepted Answer

From Tsukuba Station on the Tsukuba Express, take the Tsukubasan shuttle bus for about 50 minutes (get off at the final stop, Tsutsujigaoka). From Tsuchiura-Kita IC on the Joban Expressway, via the Tsukuba Skyline, about 40 minutes.

Question 8

What is the address?

Accepted Answer

Tsukuba 1, Tsukuba City, Ibaraki Prefecture

Question 9

What time is check-in?

Accepted Answer

15:00.

Question 10

What time is check-out?

Accepted Answer

10:00.

Question 11

Is Wi-Fi available?

Accepted Answer

No, we do not offer Wi-Fi.

Question 12

Is there parking?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

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