Question 1

How do I get here from JR Sapporo Station?

Accepted Answer

From JR Sapporo Station, take the Limited Express Hokuto train to JR Toyako Station (approximately 1 hour 54 minutes). Then transfer to the Donan Bus bound for Toyako Onsen (approximately 20 minutes) and get off at the final stop, Toyako Onsen Terminal. The hotel is about a 5-minute walk from there. If using an express bus, take the Donan Bus bound for Toyako Onsen from Sapporo Station Bus Terminal (approximately 3 hours).

Question 2

What are the hotel's phone number and postal code?

Accepted Answer

Postal code: 049-5721. Phone: 0570-08-3500. Fax: 0142-75-2271. Address: Hokkaido, Abuta District, Toya Town, Toyako Onsen 21.

Question 3

How do I get to the hotel from New Chitose Airport?

Accepted Answer

By car: From New Chitose Airport IC, take the expressway for approximately 11.9km (about 5 minutes) to Abuta-Toya Lake IC, then about 6km on local roads to the hotel in approximately 15 minutes.

By train: From JR New Chitose Airport Station, take the Rapid Airport train to JR Minami-Chitose Station, transfer to the Express Hokuto and get off at JR Toya Lake Station (approximately 1 hour 23 minutes). Then take the Dohnan Bus heading to Toya Lake Onsen for approximately 20 minutes, get off at the final stop, and walk approximately 5 minutes.

Question 4

I heard a lodging tax will be introduced from April 2026. Can you provide details?

Accepted Answer

A lodging tax will be introduced from April 1, 2026. Details will be provided separately by the hotel, so please inquire at the time of booking or contact the hotel directly.

Question 5

Is there a parking lot?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 6

What is the address?

Accepted Answer

Hokkaido, Abuta District, Toya Town, Toyako Onsen 21

Question 7

How do I get to the hotel?

Accepted Answer

**By car:**
From Abuta-Toya Lake IC: approximately 6km on local roads (approximately 10–15 minutes)
From Sapporo South IC: approximately 27.4km on expressway (approximately 20 minutes)
From New Chitose Airport IC: approximately 11.9km on expressway (approximately 5 minutes)

**By train:**
From JR Sapporo Station: approximately 1 hour 54 minutes on Express Hokuto to JR Toya Lake Station. Then take Dohnan Bus heading to Toya Lake Onsen for approximately 20 minutes, get off at the final stop, and walk approximately 5 minutes.
From JR New Chitose Airport Station: Take Rapid Airport train to JR Minami-Chitose Station, transfer to Express Hokuto (approximately 1 hour 23 minutes), then connect with bus as above.

**By highway bus:**
From Sapporo Station Front Bus Terminal: approximately 3 hours on Dohnan Bus heading to Toya Lake Onsen, get off at the final stop, and walk approximately 5 minutes.

**Paid shuttle bus (advance reservation required):**
"Express Toya" operates between Sapporo Station North Exit and the hotel. One way: 1,100 yen.

Question 8

Are children's yukata robes available?

Accepted Answer

Children's yukata are available from the yukata corner on the first floor, or you can call the front desk extension "5" to request one. Standard amenities include large and medium-sized yukata. For different sizes, please consult the front desk.

Question 9

What types of rooms do you have? Are there rooms with hot springs?

Accepted Answer

We have Japanese-style, Western-style, and Japanese-Western hybrid rooms across three buildings: East, Central, and West. The West building premium rooms include Japanese-Western hybrid and Western-style rooms with private hot spring baths overlooking the lake, some with lake-view terraces. We also offer one type of Western-style room (90㎡) with a private sauna and hot spring bath plus a terrace (12㎡) and cold bath.

Question 10

Can you accommodate banquets and large groups?

Accepted Answer

We have multiple banquet rooms available. West Building 2F "Shiki" (up to 80 people), Central Building 3F Grand Banquet Hall "Genseirin" (up to 200 people), and East Building B1F "Sumioe", "Urashima", "Suma", East Building 2F "Suisen" (20 people), and "Hourai" (50 people). Meal service times are 18:00–19:30 in two-hour slots.

Question 11

Are there cafés or relaxation spaces in the hotel?

Accepted Answer

On B1F of the Central Building, there is a library café called "BLOSSOM COFFEE" surrounded by 364 books related to the Toya region. Operating hours are 8:00–18:30 (L.O. 18:00). Back issues of the quarterly magazine "MANMAGA" are also available to browse.

Question 12

Are there large public baths and hot springs? What is the view like?

Accepted Answer

We offer large public baths where the water surface meets your eye level, providing spectacular views of Lake Toya. Some guest rooms also feature private hot spring baths with views and private viewing saunas, allowing for a private onsen experience.

Question 13

Is day-use bathing available?

Accepted Answer

Day-use bathing is offered, with special rates such as "Bath Day" pricing available. Rates are being revised from 2026, so please contact the hotel directly or check the official website for the latest pricing.

Question 14

Do you have a shuttle bus to the hotel? How do I book it?

Accepted Answer

We operate a paid shuttle bus called "Express Toya" connecting Sapporo Station North Exit and the hotel (advance reservation required; guests only). One way is 1,100 yen per person, round trip is 2,200 yen.

Outbound: Sapporo Station North Exit 13:15 departure, hotel 15:45 arrival.
Return: Hotel 10:00 departure, 12:30 arrival.

Book via our bus reservation form. Available for groups of 9 or fewer; group accommodation guests cannot use this service.

Question 15

What dining styles are available? What are the restaurant hours?

Accepted Answer

We offer a buffet restaurant (dinner 18:00–20:30, breakfast 7:00–9:00), an all-inclusive restaurant "GRILL70.7" (18:00–21:00), and a dining hall "Shun-sai Washoku Nanakamado" (18:00–24:00). In a separate building, there is also a soup curry restaurant "HLAHAL" (11:00–15:00) and "Mizuumi no Omusubinya" (9:30–15:00).

Question 16

Is there a parking lot? Are there parking fees?

Accepted Answer

We have outdoor parking available around the hotel. The parking location varies depending on vehicle type and time of day, so please come to the hotel entrance first. Staff will guide you to your spot. For fee information, please contact the hotel directly.

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