Question 1

Can I use Wi-Fi?

Accepted Answer

Free wireless LAN (FREESPOT) is available near the 1st floor lobby.

Question 2

Where is the nearest bus stop? How long does it take to get to the hotel from there?

Accepted Answer

The nearest bus stop is 'Teikoku Hotel Mae'. It takes about 10 minutes on foot from the bus stop to the hotel via the promenade. The path is paved, but please note there are slopes and steps. You can bring your carry-on baggage.

Question 3

How do I access the hotel by car?

Accepted Answer

Kamikochi has a year-round vehicle restriction, so private cars (including rental cars and motorcycles) cannot enter. From the Matsumoto area, use the Sawanishi Parking Area (700 yen per day, approximately 2,000 spaces). From the Takayama area, use the Hirayu Akandana Parking Area (600 yen per day, approximately 700 spaces). From either parking area, take a shuttle bus or taxi to the hotel—approximately 30 minutes from both.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is at 14:00 (latest check-in 17:00). Check-out is at 11:00. Since Kamikochi has nighttime road closures (19:00–05:00), we recommend arriving at the hotel by 17:00 at the latest.

Question 5

Can I use the hotel with a wheelchair?

Accepted Answer

The multi-purpose toilet and private bath are wheelchair accessible. You can also use wheelchairs in the restaurant. We provide 2 wheelchairs for loan and they can be used free of charge for exploring Kamikochi area.

Question 6

Where can I smoke?

Accepted Answer

All guest rooms are non-smoking. A smoking booth is available on the 2nd floor.

Question 7

When is the hotel open?

Accepted Answer

The hotel operates seasonally from late April to mid-November each year. In 2026, we are scheduled to be open from April 25 (Saturday) to November 14 (Saturday). The hotel is closed during winter. Our winter office (phone: 0263-95-2121, hours 10:00 AM–4:00 PM) handles inquiries during this period.

Question 8

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 9

What is the address?

Accepted Answer

1 Azumi 4469, Matsumoto City, Nagano Prefecture

Question 10

Is there a parking lot?

Accepted Answer

No, we do not have one.

Question 11

What time is check-out?

Accepted Answer

11:00.

Question 12

How do I get to the hotel?

Accepted Answer

【Train and Bus】JR Matsumoto Station → Matsumoto Dentetsu Kamikochi Line (approx. 30 min) → Shinshimashima Station → Bus (approx. 50 min) → Teikoku Hotel Mae Bus Stop → Walk (approx. 10 min). JR Takayama Station → Takayama Nohi Bus Center → Hirayuonsen-bound bus (approx. 40 min) → Hirayuonsen → Bus (approx. 25 min) → Teikoku Hotel Mae → Walk (approx. 10 min). 【Car】Matsumoto IC → Route 158 (approx. 50 min) → Sawando Parking Lot → Shuttle bus or taxi. Takayama IC → Route 158 (approx. 45 min) → Hirayuakandana Parking Lot → Shuttle bus or taxi. Personal vehicles are not allowed in Kamikochi year-round due to vehicle restrictions. Nearest bus stop is Teikoku Hotel Mae (approx. 10 min walk).

Question 13

What is the check-in time?

Accepted Answer

14:00.

Question 14

Can I stay with children? What facilities are available for babies?

Accepted Answer

We have a multi-purpose toilet available for families with infants. We also offer spacious guest rooms (56 m²) that can accommodate up to 4 people. A private family bath is available for your family to enjoy comfortably.

Question 15

Which credit cards do you accept?

Accepted Answer

We accept JCB, VISA, Mastercard, AMEX, UC, DC, NICOS, Diners Club, UFJ, Saison, and debit cards.

Question 16

Do you have private baths? How do I use them?

Accepted Answer

We have 2 private baths on the 3rd floor made of cypress wood with natural hot spring water that flows directly from the source. These are Kamikochi's only source-fed private hot spring baths. They are available for families and those requiring care, with a barrier-free design.

Question 17

What hot spring facilities are available?

Accepted Answer

We have a large public bath and open-air bath on the 1st floor, plus two private family baths on the 3rd floor (mountain-facing side) made of cypress with natural hot spring water flowing constantly. Both the public bath and guest rooms feature natural hot spring water flowing constantly. We are one of only two facilities in Kamikochi with natural hot springs.

Question 18

What meals are provided?

Accepted Answer

Breakfast is served buffet-style. Lunch is available at the riverside terrace 'Kafu-on'. Dinner features authentic French cuisine prepared at an open kitchen in the dining restaurant 'La Riviere'. You can enjoy Kamikochi French cuisine made with carefully selected ingredients.

Question 19

Are there rental items available for free?

Accepted Answer

We offer free rental of bear bells, binoculars, walking poles, umbrellas, rainwear, rain boots, and wheelchairs (in-hotel use only). Please make use of these when exploring Kamikochi.

Question 20

Is there a coin laundry?

Accepted Answer

Washer-dryer machines are available on the 2nd floor. You can use them to wash and dry clothes that get wet from sudden rain or other reasons.

Question 21

Is there parking at the hotel?

Accepted Answer

There is no parking lot at the hotel as Kamikochi is subject to year-round vehicle restrictions. From the Matsumoto direction, please use Sawando Parking Lot, and from the Takayama direction, use Hirayuakandana Parking Lot. Then take a shuttle bus or taxi to reach the hotel.

How can we help you?

Quick categories