Question 1

Do you offer luggage storage?

Accepted Answer

We offer free luggage storage before check-in and after check-out.

Question 2

What are the check-in and checkout times?

Accepted Answer

Standard check-in is 14:00 (until 25:00), and checkout is 11:00. Times may vary depending on your plan.

Question 3

Do you have barrier-free facilities?

Accepted Answer

We are certified under the "Heartful Building Law" and have one universal room designed for wheelchair users. The bathroom features a shallow bathtub and a sliding door.

Question 4

What is your cancellation policy?

Accepted Answer

It varies depending on the plan. Please check the booking page of our official website (aomori-jalcity.co.jp).

Question 5

Do you have non-smoking and smoking rooms?

Accepted Answer

We offer non-smoking ladies' rooms. Please confirm details at the time of booking.

Question 6

What types of guest rooms are available?

Accepted Answer

167 rooms in total with multiple types including standard rooms, deluxe comfort corner twins, and ladies' rooms. Rooms on the sea side at higher floors are popular.

Question 7

Can I walk to the Nebuta Festival venue?

Accepted Answer

The festival route is just a 1-minute walk away. The area becomes very crowded during the festival period, so early booking is recommended.

Question 8

How accessible are nearby tourist attractions?

Accepted Answer

Located on the waterfront overlooking Mutsu Bay, with the Nebuta permanent exhibition facility (Wa-Lasse), seafood market, and Aomori Tourist Information and Products Centre Aspamuall within walking distance. Close to the government district, convenient for both tourism and business.

Question 9

Is Wi-Fi free throughout the hotel?

Accepted Answer

Yes, Wi-Fi is available free of charge throughout the hotel. All guest rooms are 16 square metres or larger and equipped with various mobile phone chargers.

Question 10

What does breakfast consist of?

Accepted Answer

A Japanese and Western buffet is served at the 1F restaurant "La Serra" (6:30–10:00, last entry 9:30). We focus on ingredients from Aomori Prefecture, with local dishes including "Mutsu Bay seafood platter" and "Aomori apple black vinegar pork".

Question 11

Is there a car park? Is there a charge?

Accepted Answer

There is a multi-storey car park with 30 spaces on the side of the hotel (750 yen per night). Spaces are allocated on a first-come, first-served basis and cannot be reserved in advance. Height limit 1.5m, width 1.85m, length 5.0m. If full, we will direct you to a nearby affiliated outdoor car park (500 yen per night onwards).

Question 12

Is parking available?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 13

What time is checkout?

Accepted Answer

11:00.

Question 14

What time is check-in?

Accepted Answer

14:00.

Question 15

How do I get there?

Accepted Answer

About a 6-minute walk from the east exit of JR Aomori Station. About 40 minutes by bus from Aomori Airport (bound for Aomori city), then about a 2-minute walk from the Kencho-dori bus stop. About 15 minutes by car from the Tohoku Expressway Aomori Chuo IC.

Question 16

What is the address?

Accepted Answer

Aomori, Aomori Prefecture, Yasukatacho 2-4-12

Question 17

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

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