Question 1

Is Wi-Fi available free of charge?

Accepted Answer

Free Wi-Fi is available throughout the facility. Internet access is also available in guest rooms.

Question 2

What is the nearest station?

Accepted Answer

We are directly connected to Keihan Electric Railway's Nakanoshima Station. You can also access us on foot in about 8 minutes from Exit 2 of JR Yume-Yume Line's Shinfukushima Station, or in about 8 minutes from West Exit 3 of Hanshin Electric Railway's Fukushima Station.

Question 3

How do I access Universal Studios Japan?

Accepted Answer

We are an alliance hotel of Universal Studios Japan and operate a complimentary reservation-required shuttle bus to USJ (approximately 25 minutes travel time).

Question 4

Is there a free shuttle bus from JR Osaka Station?

Accepted Answer

We operate a free shuttle bus from the Sakurabashi exit (under the elevated tracks) at JR Osaka Station. It runs at 6–15 minute intervals with a travel time of approximately 10 minutes.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is at 15:00 and check-out is at 11:00. Times may differ depending on your plan, so please check the details of your booking.

Question 6

I would like to make a group booking. Are there any special conditions?

Accepted Answer

Bookings of 11 rooms or more are treated as group reservations, and cancellation charges apply from 20 days before arrival. Please contact the hotel directly for details.

Question 7

Do you have staff who speak English or other foreign languages?

Accepted Answer

We have staff on duty who speak English, Korean, and Chinese. Concierge services are also available.

Question 8

Can I stay with children?

Accepted Answer

Baby beds are available for rent (paid). Children under 3 years old cannot use the pool. Children aged 3 to 10 must be accompanied by an adult. Pool use by children 12 years old and under is not permitted after 18:00.

Question 9

How many restaurants are there?

Accepted Answer

We have 20 restaurants and bars offering a wide variety of dining options including Japanese, Chinese, and Western cuisine.

Question 10

Is there a pool or fitness center?

Accepted Answer

We have an indoor pool (membership required) and fitness center (for hotel guests only) among the largest in Japan. An additional spa fee of 3,300 yen per person is required to use the pool, sauna, etc.

Question 11

Can I shop inside the hotel?

Accepted Answer

There is a shopping arcade on the first floor and basement level with over 50 different shops where you can enjoy shopping.

Question 12

Is there a parking lot? How much does it cost?

Accepted Answer

Parking is available (reservation not required). From April 1, 2026, hotel guests can use the parking lot for 3,000 yen per night per vehicle (standard passenger cars only). The lot gets very crowded during New Year holidays, so we also recommend using public transportation.

Question 13

What time is check-out?

Accepted Answer

11:00.

Question 14

How do I get there?

Accepted Answer

Directly connected to Keihan Electric Railway's Nakanoshima Station / About 8 minutes on foot from Exit 2 of JR Yume-Yume Line's Shinfukushima Station / About 8 minutes on foot from West Exit 3 of Hanshin Electric Railway's Fukushima Station / About 10 minutes by free shuttle bus from Sakurabashi exit at JR Osaka Station

Question 15

What time is check-in?

Accepted Answer

15:00.

Question 16

Is there a parking lot?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 17

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 18

What is the address?

Accepted Answer

5-3-68 Nakanoshima, Kita Ward, Osaka, Osaka Prefecture

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