Question 1

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available in all rooms. Bring your own laptop or tablet to use the internet in your room (we do not lend devices).

Question 2

Which is the nearest station, and how long is the walk?

Accepted Answer

About 5 minutes' walk from the east exit of Higashi-Hanno Station on the JR Hachiko Line and the Seibu Ikebukuro Line. From Hanno Station on the Seibu Ikebukuro Line it is about 15 minutes' walk. From Ikebukuro Station the journey takes about 45 minutes by train.

Question 3

What amenities are provided?

Accepted Answer

Face towels, bath towels, a toothbrush set, a shaving set, shampoo, conditioner, body wash and a hairdryer. Combs and brushes are not provided, so please bring your own.

Question 4

Can I use a courier service?

Accepted Answer

Please check the FAQ page of the official website or ask the front desk directly about sending luggage to the hotel in advance or shipping it on departure.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 (latest 24:00) and check-out is 10:00. Times may differ depending on the plan.

Question 6

What is the connection with Moominvalley Park?

Accepted Answer

We are an official hotel approved by Moominvalley Park. We offer plans with official hotel benefits, including stays in a Moomin Special Room, exclusive merchandise and guaranteed park entry.

Question 7

How do I get to Moominvalley Park?

Accepted Answer

Moominvalley Park (Metsa) is about 10 minutes by car, and Mount Tenran within 5 minutes by car. A direct bus also runs from Hanno Station to Metsa.

Question 8

What is a Moomin Special Room?

Accepted Answer

It is a special room designed around the world of the Moomins so you can enjoy it in your room too. It is available on plans that include a one-day pass voucher and a gift from Moominvalley Park.

Question 9

Is there a coin laundry or laundry service?

Accepted Answer

There is no laundry service in the hotel, but there is a coin laundry about 10 minutes' walk away. Irons and trouser presses can also be borrowed (limited numbers).

Question 10

What is breakfast like?

Accepted Answer

A generous Japanese and Western buffet is served at the Chinese restaurant Maaruodo, with a daily fish dish, small side dishes, croissants, scrambled eggs and more. It opens at 6:30.

Question 11

What is dinner like?

Accepted Answer

The hotel's Chinese restaurant Maaruodo serves authentic Chinese cuisine including dim sum and shark fin soup. Plans combining a choice of Chinese dinner with breakfast are also available.

Question 12

Is there parking, and is it free?

Accepted Answer

There are about 40 spaces. Standard cars park free on a first-come basis (for guests, from 10:00 on the day of check-in until 15:00 on the day of check-out). Large vehicles over 5 m long are charged 3,000 yen per vehicle per night and must be booked.

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 14

How do I get there?

Accepted Answer

About 5 minutes' walk from the east exit of Higashi-Hanno Station on the JR Hachiko Line and the Seibu Ikebukuro Line; about 15 minutes' walk from Hanno Station on the Seibu Ikebukuro Line; about 15 minutes from Sayama-Hidaka IC on the Ken-O Expressway.

Question 15

What time is check-in?

Accepted Answer

15:00.

Question 16

What time is check-out?

Accepted Answer

10:00.

Question 17

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 18

What is the address?

Accepted Answer

105-8 Namiyanagi, Hanno City, Saitama Prefecture

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