Question 1

How do I get to the hotel from the nearest station? Do you offer shuttle service?

Accepted Answer

Free shuttle service is available from Fujikyu Railway's Fujisan Station or Fujiyama Highland Station. The journey takes approximately 5–7 minutes. Please contact the hotel after arriving at the station.

Question 2

Can I use spa or massage services?

Accepted Answer

In-house spa facilities are available. Massage service to your room can also be arranged for an additional fee. Please check with the front desk for rates and booking details.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 to 21:00, and check-out is at 11:00. Times may vary depending on your plan, so please confirm your reservation details.

Question 4

Are there convenience stores nearby?

Accepted Answer

A convenience store is within a 5-minute walk from the hotel. A souvenir shop is also located inside the hotel.

Question 5

Is the hotel adjacent to Fujiyama Highland? What benefits do guests receive?

Accepted Answer

As the only official hotel of Fujiyama Highland, guests enjoy priority early entry to the amusement park. Additionally, guests can use the adjacent Fujiyama Onsen free of charge.

Question 6

Can I stay with children?

Accepted Answer

Family plans and children's plans are available. Since Fujiyama Highland is adjacent to the hotel, children will have plenty to enjoy. For details, please check the plan information or contact the hotel.

Question 7

What room types are available? What is the smoking policy?

Accepted Answer

The hotel has 161 rooms in total, ranging from singles to triples and Japanese-Western style rooms. The entire hotel is non-smoking; smoking is only permitted in designated smoking areas.

Question 8

What are the hot spring and public bath facilities?

Accepted Answer

You can use the spacious natural hot spring at the adjacent "Fujiyama Onsen" (with massage salon) free of charge as many times as you wish during your stay. The facility features outdoor baths, a large public bath, sauna, and heated stone beds.

Question 9

Is room service available?

Accepted Answer

Room service is available for an additional charge. Please check with the front desk for details.

Question 10

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the hotel.

Question 11

Tell me about the restaurants.

Accepted Answer

The "Fujiyama Terrace" restaurant, overlooking Mount Fuji, serves Japanese and Western buffet breakfast. The "Kokorogi" restaurant is also available for fine Japanese cuisine.

Question 12

Is there a car park?

Accepted Answer

Free parking is available on the hotel premises. For details on the number of spaces, please contact the hotel. Parking is free for all guests.

Question 13

What time is check-out?

Accepted Answer

11:00

Question 14

What time is check-in?

Accepted Answer

15:00

Question 15

How do I get here?

Accepted Answer

About 5–7 minutes by taxi from Fujiyama Station on the Fujikyu Railway (complimentary shuttle available). Adjacent to Kawaguchiko IC on the Chuo Expressway, about 80 minutes from Shinjuku.

Question 16

What is the address?

Accepted Answer

5-6-1 Shinniishihara, Fujiyoshida, Yamanashi Prefecture

Question 17

Is there parking?

Accepted Answer

Yes. For details, please contact the facility.

Question 18

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

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