Question 1

Which is the nearest station and how long is the walk?

Accepted Answer

About 8 minutes' walk from Shin-Takashima or Minatomirai Station on the Minatomirai Line. About 6 minutes by taxi from Yokohama Station on the JR Tokaido Main Line, and about 20 minutes by taxi from Shin-Yokohama Station on the Tokaido Shinkansen.

Question 2

How do I get there from Haneda Airport?

Accepted Answer

From Haneda Airport, take the Keikyu Line to Yokohama Station (about 20 minutes), transfer to the Minatomirai Line and get off at Shin-Takashima Station; it is about 8 minutes' walk. From Higashi-Kanagawa IC on the Kanagawa Route 1 Yokohane Line of the metropolitan expressway it is about 6 minutes.

Question 3

Can I use the hotel for a wedding or an anniversary?

Accepted Answer

We accept enquiries about anniversary plans and weddings. Please see the wedding and events pages of the official website, or contact the hotel directly.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is by 12:00. Times may differ depending on the accommodation plan, so please check the details of your booked plan.

Question 5

What is the hotel's background and history?

Accepted Answer

Its roots lie in The Kahala Hotel & Resort in Honolulu, Hawaii, which opened in 1964. Built around more than half a century of Hawaiian hospitality, it is an urban luxury hotel whose concept draws on the ties between Yokohama and Hawaii (the gannenmono, the first Japanese emigrants of 1868, sailed from Yokohama Port).

Question 6

Are there benefit programmes such as hotel credit vouchers?

Accepted Answer

Higher-tier members of the membership programme (such as DIAMOND members) receive benefits including a 1,000 yen hotel credit voucher (one per room per stay) that can be used at restaurants, for in-room dining, the in-room minibar, the spa and the shop.

Question 7

Can I use the hotel through the furusato nozei hometown tax scheme?

Accepted Answer

The RTTG Rizofuru service, which lets you use this hotel through a donation to Yokohama City, has started. Please check the official website for details.

Question 8

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available throughout the property. Please contact the front desk for details.

Question 9

What restaurants are there?

Accepted Answer

There are several dining outlets, including in-room dining. The lounge overlooking the Minatomirai cityscape and the sea also offers special menus such as a tropical afternoon tea.

Question 10

Are there a spa, pool and fitness facilities?

Accepted Answer

The Spa, a pool and a fitness gym are available. Please check the official website or notices from the property for opening hours (these may change temporarily for cleaning and disinfection).

Question 11

Is there parking?

Accepted Answer

Parking is available. Please contact the hotel directly for details of rates and capacity.

Question 12

What is the address?

Accepted Answer

1-1-3 Minatomirai, Nishi-ku, Yokohama City, Kanagawa Prefecture

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 14

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 15

What time is check-in?

Accepted Answer

15:00.

Question 16

How do I get there?

Accepted Answer

About 8 minutes' walk from Shin-Takashima or Minatomirai Station on the Minatomirai Line; about 6 minutes by taxi from JR Yokohama Station.

Question 17

What time is check-out?

Accepted Answer

12:00.

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