Question 1

Is Wi-Fi available?

Accepted Answer

There are two computers in the lobby for guests to use free of charge. Please check the official website or the front desk about Wi-Fi in the rooms.

Question 2

How do I get there from JR Kochi Station?

Accepted Answer

About 10 minutes' walk from the south exit of JR Kochi Station (about 5 minutes by taxi). It is also convenient to walk 5 minutes from the Hasuikemachi or Harimayabashi tram stop.

Question 3

How do I get there from the airport?

Accepted Answer

About 30 minutes by airport connection bus from Kochi Ryoma Airport, alighting at the Kita-Harimayabashi stop, then about 5 minutes on foot. From Kochi IC it is about 15 minutes by car.

Question 4

What is the welcome drink service?

Accepted Answer

At check-in the front desk gives you a drinks token, which you can exchange at the vending machine in the lobby for canned beer, a canned chuhai or a bottled drink (available 15:00-20:00).

Question 5

Can I hire a bicycle?

Accepted Answer

The hotel offers a bicycle hire service, convenient for getting around the sights of Kochi City. Please ask at the front desk.

Question 6

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 and check-out is 10:00. Times may differ depending on the plan, so please check when booking.

Question 7

How is housekeeping handled on multi-night stays?

Accepted Answer

During a multi-night stay, rooms are cleaned only on the designated days (Monday, Wednesday, Friday and Sunday). On other days towels and amenities are left in a bag on the door handle. If you would like cleaning on another day, please tell the front desk by 10:00 that morning.

Question 8

What payment methods are accepted?

Accepted Answer

As well as credit cards, we accept iD, Rakuten Edy, QUICPay, nanaco, WAON and transport e-money such as Suica. Please mention it at the front desk at check-in.

Question 9

Is the Sunday Market held right by the hotel?

Accepted Answer

Yes, the Sunday Market is held every Sunday on Otesuji, the street in front of the hotel. Depending on the season it runs from about 7:00 to about 16:00, and we recommend going in the morning.

Question 10

How long does it take to Hirome Market or Kochi Castle?

Accepted Answer

Harimayabashi is 5 minutes' walk, Hirome Market 5 minutes and Kochi Castle 6 minutes, so the main sights are all within walking distance. Katsurahama is about 30 minutes by car.

Question 11

Is there parking, and is there a charge?

Accepted Answer

The hotel has no car park of its own, but there are four partner car parks with more than 200 spaces in total. The charge is 700-800 yen per night (coin parking); please have your parking ticket stamped at the front desk. The height limit is 2.1 m. Please note that taking your car out during your stay incurs a separate charge.

Question 12

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 13

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 14

How do I get there?

Accepted Answer

About 10 minutes' walk from JR Kochi Station; 5 minutes' walk from the Hasuikemachi tram stop or the Harimayabashi tram stop; about 30 minutes by airport bus from Kochi Ryoma Airport (alight at Kita-Harimayabashi).

Question 15

What is the address?

Accepted Answer

1-8-25 Otesuji, Kochi City, Kochi Prefecture

Question 16

What time is check-out?

Accepted Answer

10:00.

Question 17

What time is check-in?

Accepted Answer

15:00.

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