Question 1

Is there a shuttle service from Izu Atami Station?

Accepted Answer

We operate a free shuttle bus from Izu Kyuko Line Izu Atami Station to the hotel. Advance reservation is required, so please inform us when making your accommodation booking. Since the route from National Route 135 to the hotel is complex, we also recommend contacting the hotel in advance if you are driving.

Question 2

What spa services are available?

Accepted Answer

"Etoile Spa" is a spa themed around "stars" offering comprehensive spa treatments that work on body, mind, and spirit. Online booking is also available.

Question 3

Do you accept children?

Accepted Answer

We accept children from elementary school age and up. Since rooms are limited to 2 occupants, children are charged the same rate as adults. We may decline stays for preschool children, so please confirm with the hotel in advance.

Question 4

What kind of hot spring is the deep-water open-air bath?

Accepted Answer

The large bath's deep semi-outdoor hot spring has a depth of 125 cm, allowing you to experience being fully immersed in hot spring water. It's a spectacular location overlooking the Pacific Ocean and the Izu Islands, where you can enjoy bathing with sunrise, sunset, and starry skies.

Question 5

What is Moonroad?

Accepted Answer

On full moon nights, moonlight reflecting off the sea surface shines in a band-like formation called "Moonroad," a spectacular view unique to Izu Kitagawa Onsen. It is recognized as one of Japan's 100 Famous Moons, and on clear full moon nights you may be able to see it from the hotel.

Question 6

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available throughout the building. Please confirm details at check-in.

Question 7

What are the rooms like with ocean views and private hot spring baths?

Accepted Answer

All 26 guest rooms feature a terrace and private hot spring bath with views of the Pacific Ocean and the Izu Islands (such as Izu Oshima). The rooms are equipped with Simmons beds and comprehensive amenities in a high-quality space. Room types differ between the West and East wings, with grades divided by indoor size, bath size, and view quality.

Question 8

When and where is dinner served?

Accepted Answer

Dinner is available as a Western course at "Dining WAVE" (grilled dishes) or a Japanese kaiseki or shabu-shabu course at "Shun-Kai Kappou Coastline". Service starts around 17:30, 18:00, or 20:00 (may vary by plan). Please indicate your preference when making your reservation.

Question 9

What does breakfast include?

Accepted Answer

From October 2023, breakfast changed from a buffet to a set menu of either Western or Japanese food (Japanese food closed Wednesdays). Advance reservation by the previous day is required. If you have no preference, we will ask at check-in.

Question 10

What is included in the all-inclusive package?

Accepted Answer

The package includes dinner course cuisine (choose between Western at Dining WAVE or Japanese at Shun-Kai Kappo Coastline) and free-flow beverages (draft beer, wine, sake, non-alcoholic drinks, etc.). You can also use the welcome plate after check-in and the free-drink lounge from 14:00 to 17:00.

Question 11

Is there parking?

Accepted Answer

We have a parking lot for guests. For details on capacity and location, please contact the hotel.

Question 12

What is the address?

Accepted Answer

1130-120 Naramoto, Higashi-Izu Town, Kamo District, Shizuoka Prefecture

Question 13

Is there parking available?

Accepted Answer

Yes, it is available. For details, please contact the facility.

Question 14

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

Question 15

What is the check-in time?

Accepted Answer

15:00.

Question 16

How do I get there?

Accepted Answer

Free shuttle bus from Izu Kyuko Line Izu Atami Station (advance reservation required, approximately 15 minutes by car). Approximately 2 hours 16 minutes from Tokyo via the Odoriko train.

Question 17

What time is check-out?

Accepted Answer

11:00.

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