Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00-18:30 (until 18:00 on some plans) and check-out is 10:00.

Question 2

Can I use the lobby lounge?

Accepted Answer

There is a lobby lounge you can use after check-in or after meals, with a tea and coffee menu.

Question 3

Is there a connection with Izumo Taisha?

Accepted Answer

The hotel is known as an inn associated with Izumo Taisha and good matches. The lobby displays a traditional straw crane and turtle that were once on show at Izumo Taisha itself.

Question 4

What are the qualities and benefits of Tamatsukuri Onsen?

Accepted Answer

It is Japan's oldest hot spring area, praised as the bath of the gods in the Izumo no Kuni Fudoki. The gypsum and mirabilite (sulphate) water smooths the skin and is known to help with neuralgia, muscle pain, joint pain, poor circulation, chronic skin conditions and chronic women's complaints.

Question 5

What kinds of baths are there?

Accepted Answer

We use natural hot spring water, a gypsum and mirabilite (sulphate) spring. There is the large bathing hall Giboshi-no-Yu with an open-air bath, which alternates between men and women, plus a private bath. Tamatsukuri Onsen, Japan's oldest hot spring area, is known for the effect of its water on the skin.

Question 6

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available inside the hotel. Please contact the front desk for details.

Question 7

Is there a pick-up service?

Accepted Answer

There is a free shared shuttle from JR Tamatsukuri-Onsen Station or the Tamatsukuri highway bus stop to the hotel (about 10 minutes). No booking is needed; simply call the hotel when you arrive and we will be there in about 10 minutes.

Question 8

How is housekeeping handled on multi-night stays?

Accepted Answer

For environmental reasons, rooms are given a light clean once every three days during a multi-night stay.

Question 9

What food is served?

Accepted Answer

Our head chef prepares kaiseki cuisine using carefully selected San'in ingredients. Please note that we cannot accommodate allergies, for reasons of kitchen operation.

Question 10

Can you cater for allergies?

Accepted Answer

As many different ingredients are used in the same kitchen, full allergy provision is difficult and we cannot change ingredients. We also do not provide menus or ingredient lists in advance. Please book with this in mind.

Question 11

Is there parking?

Accepted Answer

There is free parking. Please check when booking for details.

Question 12

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 13

What time is check-out?

Accepted Answer

10:00.

Question 14

What time is check-in?

Accepted Answer

15:00.

Question 15

How do I get there?

Accepted Answer

A free shared shuttle runs to the hotel from JR Tamatsukuri-Onsen Station or the Tamatsukuri highway bus stop (about 10 minutes). On the day you arrive, call us from the station or bus stop and we will collect you.

Question 16

What is the address?

Accepted Answer

1246 Tamatsukuri, Tamayu-cho, Matsue City, Shimane Prefecture

Question 17

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

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