Question 1

Is Wi-Fi available in the facility?

Accepted Answer

Wireless LAN is available in the 5F lobby area. All rooms are equipped with wired LAN, and we also offer wireless LAN router rental service.

Question 2

What amenities are provided?

Accepted Answer

Shampoo, conditioner, body soap, herbal soap, body scrub, facial cleanser, moisturizing lotion, essence lotion, bath towels, face towels, bath robes, yukata, and samue (work garments).

Question 3

Can non-guests use GinyuSpa?

Accepted Answer

Yes, GinyuSpa is available for day-use visitors as well. Reservations are required. Additionally, the spa pavilion can be rented entirely from 21:00 to 23:00 after spa operations close, and we can accommodate weddings and anniversary surprises.

Question 4

Do you offer barrier-free accessibility?

Accepted Answer

Yes, we accommodate barrier-free access. We have wheelchair-accessible rooms available. Please let us know when making your reservation. We also have elevators.

Question 5

How do I get there?

Accepted Answer

Accessible from National Route 1. There is a steep slope at the parking entrance. For detailed access information, please refer to the official website.

Question 6

Is there a parking lot?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 7

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 8

Can we stay with children? Is there support for children?

Accepted Answer

We welcome families with children. We provide children's dishes, children's toothbrushes, children's yukata, and children's towels. We also have wheelchair-accessible rooms available upon request.

Question 9

What types of guest rooms are available?

Accepted Answer

There are 4 types by floor: "Wind" (4F), "Star" (3F), "Sky" (2F), and "Moon" (1F). We have a total of 20 rooms: 17 Japanese-style and 3 Western-style, including mezzanine-type rooms. Rates are from ¥42,500 to ¥54,600 per person per night in a 2-person room (before tax; for details please contact us).

Question 10

Are there bars or lounges?

Accepted Answer

We have a panoramic bar counter "Bouyu" and a lounge "Ginyujin" on the 5F, and a garden lounge "Myojo" on the 1F. We offer a carefully selected range of beverages including sake, shochu, whisky, wine, champagne, and original cocktails.

Question 11

What is the hot spring water quality?

Accepted Answer

Sodium chloride spring (low osmotic pressure, weakly alkaline, high temperature). It is indicated for chronic dermatitis, cuts, burns, neuralgia, muscle pain, poor circulation, fatigue recovery, and general health promotion.

Question 12

Is there a large bath? Is there a sauna?

Accepted Answer

We have two bathhouses: "Tsukishiro" and "Tsukine", with separate bathing times for men and women. Both feature outdoor baths and saunas, where you can enjoy bathing while overlooking the scenic Hakone mountain range.

Question 13

Do all guest rooms have private hot spring baths?

Accepted Answer

Yes, all 20 rooms have an open-air hot spring bath on the terrace overlooking the Hayakawa Gorge. Each room also has an indoor bath or shower booth and powder room nearby, allowing you to enjoy a private space.

Question 14

What kind of meals are served?

Accepted Answer

We serve seasonal kaiseki (multi-course Japanese dinner) that changes monthly, using carefully selected ingredients for each season. You can enjoy premium ingredients and dishes that reflect the four seasons. For group gatherings, we also have a 41.5 tatami dining room "Yúan" available.

Question 15

Where can we have meals?

Accepted Answer

Both breakfast and dinner are served in your room. You can dine at leisure in your room's dining area, allowing you to spend time with your companions without worrying about others around you.

Question 16

Is there a parking lot? How many cars can park?

Accepted Answer

We have parking for 15 cars. Please note that there is a steep slope when entering our parking area from National Route 1.

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