Question 1

How do I get to the ryokan from Kyoto Station?

Accepted Answer

Take Kyoto City Bus #206 from Karasuma-guchi exit (~15 min) and get off at "Higashiyama-Sanjo" stop, 3-min walk. Taxi from Kyoto Station is about ¥1,800 (10 min). We do not offer a shuttle service.

Question 2

What time is check-in and check-out?

Accepted Answer

Check-in is from 15:00 (3 PM) and check-out is by 10:00 AM. Early check-in or late check-out is available for an additional fee — please request in advance.

Question 3

Can you accommodate food allergies?

Accepted Answer

We can accommodate shellfish, egg, dairy, wheat, and buckwheat allergies. Please email us 3 days in advance with details. Same-day requests may not be possible.

Question 4

Is parking available?

Accepted Answer

Yes, 15 on-site parking spaces are available at ¥1,500/night, reservation required. Please request when booking. We can recommend nearby paid parking if full.

Question 5

Do you offer Wi-Fi?

Accepted Answer

Free Wi-Fi is available throughout the property. SSID and password are provided in your room and lobby.

Question 6

Do you have onsen (hot spring) baths?

Accepted Answer

Yes, we have a public bath (separated by gender, with source spring water) and a reservable private outdoor bath. Public bath: 15:00-10:00 next day (closed 2-5 AM for cleaning). Private bath: 45 min for ¥1,500 per session.

Question 7

What payment methods do you accept?

Accepted Answer

Cash, credit cards (VISA, Mastercard, JCB, AMEX), and QR payments (PayPay, Rakuten Pay, LINE Pay). Payment is settled at check-out.

Question 8

Are children welcome?

Accepted Answer

Children of elementary school age and above are welcome at standard rates. Co-sleeping for children under 6 is free. We provide baby cribs (free), kids yukata, and slippers.

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