Question 1

How do I get to the hotel from Shin-Kobe Station?

Accepted Answer

The hotel is directly connected to Shin-Kobe Station on the JR Sanyo Shinkansen and the Kobe Municipal Subway, so you can walk in straight from the station. From Sannomiya it is one stop on the Kobe Municipal Subway (about 2 minutes).

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 and check-out is 11:00. Times may differ depending on the plan, so please check the details of the plan you book. Luggage can be stored before check-in and after check-out.

Question 3

Are there banquet or meeting rooms?

Accepted Answer

There are 23 banquet and meeting rooms, used for everything from business events to celebrations and weddings.

Question 4

Can I earn IHG points?

Accepted Answer

IHG One Rewards points are earned only on bookings made through the official hotel website, by phone or via IHG.com. Bookings through travel agents may not earn points.

Question 5

Are there smoking rooms?

Accepted Answer

Non-smoking rooms are available. Please check with the hotel when booking if you require a smoking room.

Question 6

What is provided for children?

Accepted Answer

Elementary school age and under sharing a bed stay free. Cots (for under-1s), bed guards, children's slippers and children's nightwear are available (numbers are limited, so please ask when booking).

Question 7

What is the view from the rooms?

Accepted Answer

All rooms are on the 14th floor or above. Rooms on the east side look out over Osaka Bay, and those on the west over the city of Kobe and as far as Awaji Island.

Question 8

Is there a pool or fitness facility?

Accepted Answer

There is an indoor pool lit by a skylight (2,640 yen, children 1,320 yen). Under-18s may use the pool only. The gym is free for hotel guests 24 hours a day.

Question 9

What is the Club Lounge?

Accepted Answer

It is a lounge for Club Room guests only. On the 37th floor, overlooking the night view of Kobe, it serves the chef's own menu and dishes made with Hyogo ingredients for a special experience.

Question 10

Is Wi-Fi available?

Accepted Answer

Yes, free Wi-Fi is available throughout the hotel.

Question 11

How many restaurants are there?

Accepted Answer

There are nine restaurants and bars in total, with a wide range of Japanese, Western and Chinese dining, including menus made with ingredients from Kobe and Hyogo.

Question 12

Is there parking, and how much does it cost?

Accepted Answer

There are 650 parking spaces, at 1,500 yen per vehicle per night. Club Floor guests park one vehicle per room free of charge.

Question 13

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 14

How do I get there?

Accepted Answer

Directly connected to Shin-Kobe Station on the JR Sanyo Shinkansen and the Kobe Municipal Subway. One stop, about 2 minutes, by subway from Sannomiya (JR, Hanshin and Hankyu).

Question 15

What is the address?

Accepted Answer

1-chome Kitano-cho, Chuo Ward, Kobe City, Hyogo Prefecture

Question 16

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 17

What time is check-out?

Accepted Answer

11:00.

Question 18

What time is check-in?

Accepted Answer

15:00.

How can we help you?

Quick categories