Question 1

Can I use Wi-Fi?

Accepted Answer

Free Wi-Fi is available in the lobby and guest rooms. Please note that some rooms may not have Wi-Fi access; we appreciate your understanding.

Question 2

How do I get here by bus?

Accepted Answer

For Miyagi Kotsu buses heading to Akiu Onsen, board from platform 8 at Sendai Station West Exit and travel about 50 minutes to Rairaikyo bus stop. For Takeya Kotsu's "Akiu/Kawasaki Sendai West Area Liner," board from platform 63 at Sendai Station West Exit and reach Hotel Zuiho in about 40 minutes.

Question 3

Are there facilities for wheelchairs and people with disabilities?

Accepted Answer

There is a ramp at the entrance, and handrails are installed on stairs and in hallways. Free wheelchairs are available for loan (advance notice required). We also offer audio call systems in emergencies and written communication support at the front desk.

Question 4

What are the phone reception hours?

Accepted Answer

TEL: 0570-550-397, available 9:00–19:00. This is a shared number with our sister facility "Sakura Rikyuu". When making reservations or enquiries, please specify which facility you are contacting ("Hotel Zuihou").

Question 5

Are all guest rooms non-smoking?

Accepted Answer

Yes, all rooms are non-smoking. Karaoke rooms are also entirely non-smoking.

Question 6

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 7

How do I get there?

Accepted Answer

From Sendai Station West Exit platform 8, take Miyagi Kotsu "Akiu Onsen" bus for about 50 minutes (get off at Rairaikyo). Takeya Kotsu "Akiu/Kawasaki Sendai West Area Liner" from Sendai Station West Exit platform 63 to Hotel Zuiho in about 40 minutes. Free shuttle available (advance reservation required): departs Sendai Station East Exit 14:00 and 16:00 (overnight guests), 09:30 (day visitors). Free parking, 300 spaces, no reservation needed, 24-hour access.

Question 8

Is there a parking lot?

Accepted Answer

Yes, there is. For details, please contact the facility.

Question 9

What is the address?

Accepted Answer

26-1 Yumoto, Akiu, Taihaku Ward, Sendai, Miyagi Prefecture

Question 10

Can we bring children? Do you have child amenities?

Accepted Answer

Children are welcome. We provide children's slippers, yukata robes, tableware, hot water for formula, and free baby carriage rental (advance notice required). Please note we do not have a baby room or kids room, and we cannot provide or sell baby food or diapers. Children using the pool must be supervised by a guardian.

Question 11

Which credit cards do you accept?

Accepted Answer

We accept VISA, Mastercard, JCB, China UnionPay, AMERICAN EXPRESS, DINERS CLUB, and Discover.

Question 12

Can I buy souvenirs in the hotel?

Accepted Answer

The gift shop "Hanakago" on the 1st floor of the main building sells local specialties from Sendai and throughout the Tohoku region and Hokkaido. Shipping via Kuroneko Yamato is also available. Hours: weekdays 7:30–11:30 / 14:00–21:30, weekends and holidays 7:30–21:30.

Question 13

When can we use the pool? Are there different hours for guests and day visitors?

Accepted Answer

We have an all-weather indoor heated pool on the 4th floor of the main building, available year-round (subject to occasional closures). Overnight guests: 15:00–20:00 (free). Day visitors: 10:00–15:00 (last entry 14:00), normally open Saturdays, Sundays, holidays, and special periods only; closed on weekdays. The water slide is for ages 3 and up through elementary school students.

Question 14

Are there relaxation or massage facilities?

Accepted Answer

"Hogushi-ya Sendai" (16:00–23:00) and "Relaxation Space Allez" (16:00–23:00) are located on the basement 1st floor near the large public bath. "Hogushi-ya Sendai" also offers in-room treatment service from 18:00 onwards.

Question 15

What are the hot spring facilities like?

Accepted Answer

This is natural hot spring water from Akiu Onsen, counted among Japan's three major hot springs. You can enjoy an open-air bath overlooking a seasonal garden, a large public bath, and a sauna. Escape the daily hustle and bustle and spend a blissful time.

Question 16

Do you have free shuttle buses? Where can I board?

Accepted Answer

Free shuttle service is available from Sendai Station East Exit (sightseeing/shuttle bus stop). For overnight guests: departing Sendai Station at 14:00 and 16:00, departing the hotel at 08:30 and 10:30. For day visitors: departing Sendai Station at 09:30, departing the hotel at 15:00. Rides may be declined if full. Advance reservation required (up to 10 people per group); call 0570-550-397.

Question 17

What dining options are available?

Accepted Answer

The buffet restaurant "Seasons" offers Japanese, Western, and Chinese cuisine made with seasonal ingredients. The Japanese restaurant "Gunzuru" serves set meals, rice bowls, and noodles from 11:30–14:30 (L.O. 14:00). The café "Kemari" also offers coffee and sweets. In the evening, there is a bar "Kagaribi" (19:30–23:00).

Question 18

Is there a parking lot? What are the charges and capacity?

Accepted Answer

We offer free outdoor parking. Capacity is 301 passenger vehicles (buses and trucks accepted). First-come, first-served; no reservation required; 24-hour access. Guests with mobility challenges should contact us at reservation to have priority parking near the entrance.

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