Question 1

Is there a cancellation fee for the shuttle bus?

Accepted Answer

Cancellation charges apply from 6 days before your stay. The penalty is 100% for no-show/same day/previous day, 80% for 2–3 days before, 50% for 4–6 days before, and 20% for earlier cancellations.

Question 2

When is the Tōya Lake Long-Run Fireworks Festival held?

Accepted Answer

In 2026, the 45th festival is scheduled from April 28 to October 31. Fireworks are traditionally launched over an extended period in the Lake Tōya hot spring area.

Question 3

Can I smoke inside the shuttle bus?

Accepted Answer

The bus is completely non-smoking.

Question 4

How do I get to the hotel?

Accepted Answer

Shuttle buses are available from JR Sapporo Station North Exit (departs 13:30, arrives at the hotel 16:10) and from New Chitose Airport (departs 14:00, arrives 16:30). Both routes go via Kitayuzawa. Map code: 321 519 556*68. Parking is free.

Question 5

Is parking available?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 6

Is the shuttle bus free if I book through the official website?

Accepted Answer

Yes. Guests who make reservations by calling the hotel or through the official website receive a discount on the shuttle bus: the Sapporo route is free (normally ¥1,000), and the New Chitose Airport route is ¥1,000 one-way (normally ¥1,500).

Question 7

Is there an accommodation tax?

Accepted Answer

From April 1, 2026, Tōya Lake town's accommodation tax applies. This is charged separately from the room rate, so please be aware.

Question 8

What is the difference between this facility and other Noguchi Kanko Group properties?

Accepted Answer

Tōya Lakeside-tei is positioned as a "scenic hot spring inn" in the Lake Tōya hot spring area of the Noguchi Kanko Group. The group operates numerous accommodations throughout Hokkaido—including Noboribetsu, Kitayuzawa, Jozankei, Sounkyo, and Hakodate—as well as properties outside Hokkaido in Hakone and Yugawara.

Question 9

Can I use the shuttle from Sapporo Station? What are the times and fares?

Accepted Answer

Yes, from JR Sapporo Station North Exit. Check-in is at 13:15, departure is 13:30, and arrival is around 16:10. The fare is ¥1,000 per person (same for adults and children), but is free for guests who have made accommodation reservations by phone or through our official website. The shuttle closes once full, so book early.

Question 10

Can I board or exit the shuttle bus at intermediate stops?

Accepted Answer

No, intermediate boarding and alighting are not available. Please note that the New Chitose Airport route goes via Kitayuzawa, and the order of stops may change depending on expressway usage.

Question 11

What if I miss the shuttle bus or my flight is delayed?

Accepted Answer

The shuttle operates on a fixed schedule and will depart on time even if your flight is delayed. If you arrange alternative transport to the hotel, those costs will be your responsibility. Please complete check-in 15 minutes before departure.

Question 12

How do I book the shuttle bus?

Accepted Answer

Book using the dedicated shuttle bus reservation form on our official website. Shuttle seats are limited; we ask that groups of 8 or more refrain from using this service. If your accommodation booking is cancelled, your shuttle reservation will be automatically cancelled as well.

Question 13

Is there a shuttle bus from New Chitose Airport?

Accepted Answer

Yes. Check-in is at 13:45, departure is 14:00, and arrival at the hotel is around 16:30. Meet at the "Hokkaido Tour Desk" on the 1st floor of the Domestic Terminal arrival lobby, between exits 4 and 5. The fare is ¥1,500 per person (¥1,000 for guests with official website bookings). The route goes via Kitayuzawa.

Question 14

Is parking available? Is there a charge?

Accepted Answer

Parking is available free of charge.

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