Question 1

Is Wi-Fi available?

Accepted Answer

Yes, Wi-Fi (internet connection) is available in all guest rooms.

Question 2

Is there matcha service during our stay?

Accepted Answer

Yes, guests on Standard (1 night with 2 meals) or higher plans receive complimentary matcha and seasonal Japanese sweets as a welcome service.

Question 3

Are there souvenir coupons for hotel guests?

Accepted Answer

Guests staying at accommodations in Ono city receive a 1,000 yen souvenir coupon valid at participating shops in the city (March 16–August 31, 2026; limited quantity). Each guest receives 1 coupon regardless of length of stay. For details, please check the Ono Chamber of Commerce and Industry website.

Question 4

I heard the online reservation system changed. What happens to my previous booking?

Accepted Answer

The online reservation system on the official website changed as of February 6, 2026. Guests who booked before this date can confirm, modify, or cancel their reservations using the banner for the previous system.

Question 5

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 6

What types of guest rooms and capacities do you have?

Accepted Answer

We offer two types: "Relaxing Japanese rooms (6 and 10 tatami)" and "Flooring-compatible Japanese rooms (6 and 10 tatami)", each accommodating 1–4 guests. All rooms are non-smoking.

Question 7

Can the flooring in the room be changed to tatami mats?

Accepted Answer

Yes, our flooring-compatible Japanese-style rooms can have the floor changed to tatami mats upon request. Please let us know if you would like this.

Question 8

What amenities and supplies are in the guest rooms?

Accepted Answer

Amenities include shampoo, conditioner, body soap, toothbrush set, and towels. Supplies include yukata, bath towels, tea set, electric kettle, hair dryer (available upon request), humidifier (in some rooms), blankets, and down quilts.

Question 9

Are there toilets in the guest rooms?

Accepted Answer

Neither Relaxing Japanese rooms nor Flooring-compatible Japanese rooms have toilets in the room. Please use the shared facilities.

Question 10

Can the banquet hall be used for parties and memorial services?

Accepted Answer

Yes, we have a 100-mat grand hall available for celebrations, memorial services, banquets, and various other events and functions.

Question 11

When was the inn founded?

Accepted Answer

It was founded in 1830 (Tenpo 1st year). The inn retains numerous historical antiques and furnishings, including calligraphy by Inukai Tsuyoshi, and is a historic property visited by many renowned authors of the Showa period.

Question 12

Can the bath be reserved for private use?

Accepted Answer

Yes, we offer private bath reservations. Please feel free to inquire if you are interested.

Question 13

What kind of cuisine can we enjoy?

Accepted Answer

We serve kaiseki cuisine featuring seasonal ingredients. Our specialty is eel dish—live eel filleted fresh and grilled with a secret sauce, which the innkeeper is particularly proud of. We also offer regional dishes such as taro from Ono, Echizen.

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