Question 1

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the hotel. WOWOW can also be viewed for free in all rooms.

Question 2

How many minutes from the highway exit?

Accepted Answer

Approximately 15 minutes (about 6 km) by car from Hanyu Interchange on the Tohoku Expressway. The location is convenient for car access.

Question 3

How do I get there from Hanyu Station on foot?

Accepted Answer

Approximately 3 minutes on foot from the west exit of Hanyu Station (Tobu Isesaki Line / Chichibu Railway). The hotel is conveniently located and very easily accessible from the station.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is by 10:00. These times may vary depending on your plan, so please check your reservation details.

Question 5

Do I need to remove my shoes when entering the building?

Accepted Answer

Yes. The building has carpeted and wooden flooring throughout, so please remove your shoes when entering. Guests are also responsible for setting up and putting away futon in Japanese-style rooms.

Question 6

Can I use spa and beauty treatments?

Accepted Answer

Yes, spa facilities are available. We also have a hair salon in the building.

Question 7

Are there entertainment facilities like karaoke?

Accepted Answer

Yes, we have karaoke equipment as well as an arcade and game center in the building. This is ideal for groups and families enjoying their stay.

Question 8

What kind of facility is the natural hot spring "Hana no Yu"?

Accepted Answer

A natural hot spring facility with various baths for men and women, featuring source water circulation bathing. It has an outdoor bath, indoor bath, sauna and more. Day-use is also available for non-guests.

Question 9

Can I smoke?

Accepted Answer

Smoking is only permitted in designated smoking zones in the building. Guest rooms are non-smoking.

Question 10

Are there restaurants?

Accepted Answer

The seafood dining "Maguro-ya Hana Yume" is adjacent to the hotel, serving fresh seafood dishes. Banquets are also available (reservation required). Breakfast buffet is served daily from 6:30 to 9:00 (charged).

Question 11

Is there parking? What is the charge?

Accepted Answer

A free self-parking multi-level car park is available. Please have your parking ticket validated at the hotel front desk or the bath facility front desk. Vehicles with a height of 2.1 m or more cannot enter the car park, so please contact the hotel in advance.

Question 12

How do I get there?

Accepted Answer

3 minutes on foot from the west exit of Hanyu Station (Tobu Isesaki Line / Chichibu Railway). Approximately 15 minutes by car from Hanyu IC on the Tohoku Expressway (approximately 6 km).

Question 13

What time is check-in?

Accepted Answer

15:00.

Question 14

What time is check-out?

Accepted Answer

10:00.

Question 15

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the building.

Question 16

What is the address?

Accepted Answer

Nishi 3-chome 19-3, Hanyu, Saitama Prefecture

Question 17

Is there parking available?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

How can we help you?

Quick categories