Question 1

Is there a shuttle service from the station?

Accepted Answer

A free shuttle bus operates from JR Ogoto Onsen Station (13:30–19:00). When you arrive at the station, please call our toll-free number 0120-4126-15. We will pick you up in about 5 minutes. If you are coming from the Osaka area, please get off at JR Hiei-Sansakamoto Station on the new rapid train.

Question 2

What is your cancellation policy?

Accepted Answer

The cancellation policy varies by plan and season. Please check the details of your booked plan on the official website or contact your booking source.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00–19:00 and check-out is 10:00. Times may vary by plan, so please confirm the details of your booking.

Question 4

Are all rooms non-smoking?

Accepted Answer

All guest rooms have been non-smoking since April 1, 2019. Please ask the staff at the front desk about smoking areas.

Question 5

Can families with small children stay?

Accepted Answer

We welcome guests traveling with children. For children aged 0–2 years where neither meals nor bedding are needed, there is no facility use charge. Please contact us for details when making your reservation.

Question 6

Are there rooms with private open-air baths?

Accepted Answer

The "Hanare Yoshi-Io" floor (10 rooms total) consists entirely of rooms with private open-air baths. Opened in summer 2013, all rooms offer views of Lake Biwa, which is popular. The 7th floor suite "Kotone" is also a special room where you can enjoy meals in the in-room dining area.

Question 7

Do you have a sauna?

Accepted Answer

We have a sauna. You can use it along with the public bath and open-air bath during your stay.

Question 8

What types of baths are available?

Accepted Answer

You can enjoy bathing at 7 different bathing areas, including the open-air bath "Yugen-Shōyō" with a natural atmosphere, the spectacular top-floor open-air bath "Gesshin no Yu" overlooking Lake Biwa, and 2 private open-air baths. All rooms in "Hanare Yoshi-Io" come with private open-air baths.

Question 9

What is the water quality of Ogoto Hot Spring like?

Accepted Answer

Ogoto Hot Spring, said to have been opened by Saichō about 1,200 years ago, is a weakly alkaline simple hot spring. It is known as the "beauty spring" with a smooth feel on the skin, and is promoted for its benefits in relieving fatigue, neuralgia, and joint pain.

Question 10

Do you have spa or massage services?

Accepted Answer

We have spa facilities in the hotel. For details on menu options, prices, and reservations, please check with the front desk or our official website.

Question 11

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available throughout the facility. Please ask at the front desk for details.

Question 12

What kind of meals are served?

Accepted Answer

We serve kaiseki (multi-course Japanese dinner) featuring seasonal ingredients from Ōmi. The main focus is on "Certified Ōmi Beef," a brand beef with 400 years of history, complemented by dishes made with local ingredients. Breakfast is served buffet-style (Dining Yamazakura) from May 2024 onwards.

Question 13

Is there a parking lot?

Accepted Answer

We provide free parking. For the number of spaces, please contact the inn.

Question 14

Can I use Wi-Fi?

Accepted Answer

Free Wi-Fi is available throughout the facility.

Question 15

What time is checkout?

Accepted Answer

10:00.

Question 16

What time is check-in?

Accepted Answer

15:00.

Question 17

What is the address?

Accepted Answer

2-30-7 Naegi, Otsu, Shiga Prefecture

Question 18

Is there a parking lot?

Accepted Answer

Yes, we have parking available. Please contact the facility for details.

Question 19

How do I get there?

Accepted Answer

Approximately 5 minutes by free shuttle bus from JR Kosei Line Ogoto Onsen Station (advance notice required). Approximately 20 minutes from Kyoto-Higashi IC on the Meishin Expressway via the Kosei Road.

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