Question 1

What is the facility's address and contact information?

Accepted Answer

Our address is 〒059-0551 Noboribetsu Onsen-cho, Noboribetsu, Hokkaido 162. You can reach us by phone at Tel. 0143-84-2222 or by email at reservation@takinoya.co.jp.

Question 2

How can I cancel or change my reservation?

Accepted Answer

You can confirm, change, or cancel your reservation through the official website. Use the "Reservation Confirmation," "Reservation Change," or "Reservation Cancellation" functions on the site, or contact us at telephone 0143-84-2222 or email reservation@takinoya.co.jp.

Question 3

When will the Hokkaido accommodation tax be introduced?

Accepted Answer

The Hokkaido accommodation tax is scheduled to be introduced from April 1, 2026. For details, please check the news section on our official website or contact the front desk.

Question 4

Can I make reservations or enquiries by phone?

Accepted Answer

Yes, we accept reservations and enquiries by phone. Our phone number is Tel. 0143-84-2222. For email enquiries, please contact reservation@takinoya.co.jp.

Question 5

Is the facility non-smoking? Are there smoking areas?

Accepted Answer

As of April 2021, all guest rooms and public spaces are non-smoking. Guests who wish to smoke may use the smoking area located in the first-floor lobby.

Question 6

What is the address?

Accepted Answer

Noboribetsu Onsen-cho, Noboribetsu, Hokkaido 162

Question 7

What types of rooms are available?

Accepted Answer

We offer a variety of room types including Japanese rooms (AW and DW types), Japanese-Western rooms (AY, CW, CY, and D types), and Western rooms (B type). Some rooms feature indoor baths or private open-air baths fed by hot spring source water.

Question 8

Do you have rooms with private open-air baths?

Accepted Answer

Yes, we offer rooms with private hot spring open-air baths fed by hot spring source water. We also have other room types including Japanese-Western rooms with indoor baths. Please check the rooms page for details.

Question 9

Are there branch facilities or related establishments?

Accepted Answer

There is "Takinoya Annex Tamano-yu," located near the center of Noboribetsu Onsen town, and "Tea House Takinoya," a kaiseki restaurant facing a Japanese garden along the Kamogawa River. Please see their respective official websites.

Question 10

Is there a treatment salon?

Accepted Answer

Yes, we have a treatment salon in the facility. For details, please check the "Treatment Salon" page on our official website or contact the front desk.

Question 11

Is the hot spring fed by source water? What is the water quality?

Accepted Answer

We have open-air baths fed by hot spring source water. Noboribetsu Onsen is known for its milky-white sulfur spring, allowing you to enjoy quality hot spring water in an open natural setting.

Question 12

Are there tourist attractions nearby?

Accepted Answer

We provide information about tourist attractions around Noboribetsu Onsen on the "Nearby Attractions" page of our official website. We also offer accommodation plans combining stays with nearby sightseeing, such as the "Noboribetsu Gokuraku Onsen Mystery Walk Accommodation Plan" organized by Japan Travel.

Question 13

What kind of cuisine is provided?

Accepted Answer

We offer Japanese cuisine and kaiseki (multi-course Japanese dinner) prepared with great care by our chefs. At "Tea Lounge Takinoya" overlooking a Japanese garden along the Kamogamo River, you can enjoy kaiseki cuisine while taking in the seasonal atmosphere.

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