Question 1

How far is it from Kurokawa Onsen town?

Accepted Answer

We are located on a hilltop slightly away from Kurokawa Onsen town. It's about 5 minutes by car to the town (shuttle service available 15:00–17:30).

Question 2

Is there a possibility of snow in winter?

Accepted Answer

Kurokawa Onsen is at high elevation and can experience snow in winter. If driving, please prepare snow chains or studless tires for snow and icy conditions.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is at 10:00.

Question 4

Where can I make a reservation?

Accepted Answer

You can book via our official website (available 24 hours, 365 days) or by phone. Booking through the official website offers the best rates.

Question 5

What types of rooms do you have?

Accepted Answer

We offer two types: single-storey rooms (with panoramic interior bath and deck space) and two-storey rooms (5 terrace-style rooms and 1 detached cottage). All rooms are designed to maximise privacy.

Question 6

Are there time restrictions for using the open-air bath in the room?

Accepted Answer

The open-air bath in your room is available 24 hours. The large communal bath (private reservation) is open 7:00–22:00 (closed 10:00–15:00).

Question 7

Do all rooms have an open-air bath?

Accepted Answer

Yes, all 9 guest rooms have a private open-air bath (or semi-open-air bath) with 100% hot spring water in free-flowing style. The character of each bath differs by room—cave bath, reclining bath, standing bath, etc.

Question 8

Is there a large bath?

Accepted Answer

We have a large bath available for private reservation. Operating hours are 7:00–22:00 (unavailable 10:00–15:00).

Question 9

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available in the lobby.

Question 10

What kind of meals are provided?

Accepted Answer

Japanese dinner featuring local specialties and carefully selected ingredients is served in the dining rooms "Yoasobi" and "Fumoto". We also offer traditional Japanese breakfast with a variety of small dishes.

Question 11

Is there a car park?

Accepted Answer

We provide a car park with 20 spaces (free of charge). We also have 2 EV charging stations.

Question 12

What time is check-in?

Accepted Answer

15:00

Question 13

What is the address?

Accepted Answer

6374-1 Manganji, Minami-Oguni, Aso District, Kumamoto Prefecture

Question 14

How do I get there?

Accepted Answer

No direct train station (use Hita or Aso Station). About 5 minutes by car from Kurokawa Onsen bus stop. Convenient bus options include direct service from Fukuoka and the Kyushu Cross-regional Tourist Bus from Kumamoto Station and Beppu Station. About 1 hour 17 minutes by car from Kumamoto Airport.

Question 15

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

Question 16

What time is check-out?

Accepted Answer

10:00

Question 17

Is there a car park?

Accepted Answer

Yes, we have parking available. For details, please contact the facility.

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