Question 1

Is Wi-Fi available?

Accepted Answer

Wi-Fi connection is available in all guest rooms at no additional charge.

Question 2

Is there shuttle service to the fireworks display in winter?

Accepted Answer

We provide shuttle service by our bus to the viewing spot for the snow fireworks display held every Saturday at 20:30 during the winter season.

Question 3

How long does it take from the nearest expressway exit by car?

Accepted Answer

Approximately 20 minutes by car from Kurobe IC on the Hokuriku Expressway. Approximately 60 minutes from Toyama Airport. With the extension of the Hokuriku Shinkansen to Tsuruga in spring 2024, access from the Kansai and Chukyo regions has become more convenient.

Question 4

How do I get from the nearest station and is there a shuttle service?

Accepted Answer

Approximately 25 minutes from JR Kurobe-Unazuki Onsen Station via transfer to Toyama Chiho Railway. A complimentary shuttle bus operates from the station. For check-in, please make a reservation in advance or contact us upon arrival. At check-out, buses run every 30 minutes from 7:30 to 10:00.

Question 5

What is the cancellation policy?

Accepted Answer

A cancellation fee of 30% applies 3 days before, 50% the day before, and 100% for same-day cancellations or no-shows without notice. A deposit may be required depending on the period. Please refer to the accommodation terms and conditions for details.

Question 6

Can I use the facility on Tuesdays or Wednesdays?

Accepted Answer

The facility is basically closed on Tuesdays and Wednesdays (this may change). Please inquire via the contact form or on a different day. Phone inquiries are available from 10:30 to 20:00 on days other than our regular holidays (0765-62-1331).

Question 7

What payment methods are accepted?

Accepted Answer

We accept VISA, JCB, Master Card, American Express, Diner's Club, and Discover credit cards.

Question 8

What are the check-in and check-out times?

Accepted Answer

Check-in is at 15:00 (latest 18:00), and check-out is at 10:00. If you will arrive after 18:00, please contact us on the day of arrival.

Question 9

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 10

Is there a car park?

Accepted Answer

Yes, it is available. Please contact the facility for details.

Question 11

What time is check-out?

Accepted Answer

10:00.

Question 12

How do I get there?

Accepted Answer

Approximately 20 minutes by car from Kurobe IC. Approximately 60 minutes from Toyama Airport. Approximately 25 minutes from JR Kurobe-Unazuki Onsen Station via Toyama Chiho Railway transfer. Complimentary shuttle bus from the station (advance reservation or contact upon arrival for check-in; every 30 minutes from 7:30 to 10:00 for check-out). Approximately 7 minutes on foot to Yamabiko Bridge, approximately 6 minutes on foot to Unazuki International Conference Hall Serene.

Question 13

What time is check-in?

Accepted Answer

15:00.

Question 14

Are there facilities for families with children?

Accepted Answer

We offer a toy train room (16:30–22:00, 8:00–10:00 next morning) and an N-gauge room (ages 10+), as well as free board games available at the front desk (playing cards, UNO, chess, etc.). The train room is available to guests for ¥1,100 for adults and ¥550 for children.

Question 15

Can I see the cable car from my room?

Accepted Answer

You can see the cable car and Kurobe Gorge scenery from all guest rooms. However, some rooms do not have a view of the Kurobe River. Note that the Kurobe Gorge Railway suspends operations during winter.

Question 16

Can I use the hot spring in the guest room bath?

Accepted Answer

You can enjoy Unazuki hot spring water in your guest room bath. However, some rooms do not have a bath, so please confirm at the time of booking.

Question 17

Tell me about the hot spring water quality and health benefits.

Accepted Answer

Our hot spring is a weakly alkaline simple mineral spring located closest to the source. It has peeling and detoxification effects and is rich in natural minerals. After bathing, your skin becomes smooth and silky, and it is known as a 'beautiful skin hot spring'.

Question 18

What are the dinner and breakfast options?

Accepted Answer

Dinner is a kaiseki (multi-course dinner) featuring fresh seafood delivered directly from Toyama Bay, with three courses available (pine, bamboo, plum). Seasonal ingredients such as sweet shrimp, firefly squid, and yellowtail are featured. Breakfast is a homemade small bowl breakfast using local ingredients. The 2-meal plan starts from ¥14,300 per person.

Question 19

Is there a car park? Is there a charge?

Accepted Answer

We have a free parking lot with 30 spaces. Parking is available while you are sightseeing on the Kurobe Gorge Railway trolley.

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