Question 1

Is Wi-Fi available in the hotel?

Accepted Answer

The entire hotel has free Wi-Fi. We also have free spots in the lobby. Please note that internet use requires you to bring your own notebook computer and configure the connection yourself.

Question 2

Can we accommodate large groups?

Accepted Answer

Yes, we do. Our banquet halls and meeting rooms can accommodate groups of 10 to 200 people. We also offer customized plans for groups of 8 or more, which we create based on your specific requests.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 (final check-in 20:00), and check-out is at 10:00. Late check-out is available; please inquire for details.

Question 4

Do you have barrier-free rooms and facilities?

Accepted Answer

We offer a barrier-free room (80m²) with a design that eliminates level differences. We also have wheelchair-accessible and handicap-equipped restrooms.

Question 5

Are there benefits to booking through the official website?

Accepted Answer

Our official website offers a lowest price guarantee—1,000 to 4,000 yen per person cheaper than other booking sites. Guests aged 65 and over receive a 5% discount. Returning guests receive 5% off accommodation, complimentary seasonal donabe rice, and 30 minutes free onsen table tennis.

Question 6

What is the address?

Accepted Answer

Awazu-cho, Komatsu City, Ishikawa Prefecture, 85 Wa

Question 7

What time is check-in?

Accepted Answer

15:00.

Question 8

How do I get there?

Accepted Answer

Nearest stations: Awazu Station (free shuttle 15–18:00, via phone request), Kaga Onsen Station (free shuttle buses at 15:30, 16:30, 17:30). Free shuttle bus also available from Komatsu Airport. Accessible by car via expressway.

Question 9

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 10

Is there a parking lot?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 11

What is the check-out time?

Accepted Answer

10:00.

Question 12

Can we stay with children?

Accepted Answer

Yes, we welcome families with children. We offer rooms suitable for small children and various meal and bedding options for infants, with different rate categories (child rates A–D). Please contact us for details about children's amenities.

Question 13

Do you have rooms with open-air baths?

Accepted Answer

Yes. We offer rooms with flowing hot spring open-air baths (45m²), special rooms with open-air baths (Tanpopo, 673, 773), and our detached VIP suite Korin (153m²), among other types. In January 2025, we also opened new rooms with open-air baths.

Question 14

What facilities are available in the hotel?

Accepted Answer

We have a large public bath, open-air bath, sauna, private open-air bath, hot spring table tennis, game corner, shop, kimono rental corner, spa & nail salon, banquet hall, meeting rooms (up to 200 people), gassho-zukuri (traditional thatched-roof building), café lounge, and late-night dining "Yume Yokocho".

Question 15

What is the hot spring water quality and what are its benefits?

Accepted Answer

The spring quality is sodium sulfate. Benefits include beautiful skin, fatigue recovery, health promotion, relief from neuralgia, anemia, and women's health issues. The large public bath uses partial recirculation for filtration. Rooms with open-air baths feature completely flowing source water.

Question 16

Is this a private hot spring? Can day-trippers use the baths?

Accepted Answer

All hot spring facilities use our private source with flowing hot spring water (50 liters per minute). Our source has been flowing for over 700 years since it opened 1302 years ago, with no added water. We do not accept day-trippers. Guests can use the baths anytime from check-in to check-out.

Question 17

Is there free shuttle service from the nearest station?

Accepted Answer

Yes, we provide free shuttle buses. From Kaga Onsen Station at 15:30, 16:30, and 17:30. From Awazu Station between 15:00 and 18:00—just call and we'll pick you up anytime. We also offer shuttle service from Komatsu Airport.

Question 18

What are the signature meal plans?

Accepted Answer

Our most popular plan is "Kanazawa Kaiseki" (with crab, nodoguro, duck jibuni, and gas shrimp, from ¥22,000 excluding tax), our specialty "Kaga Yuke muri Gensen-mushi" (from ¥22,000 excluding tax), and "Kanazawa Sushi Kaiseki" limited to 5 groups daily (from ¥20,000 excluding tax).

Question 19

Where and when are meals served?

Accepted Answer

Dinner is served at restaurant "Gensuke" from 18:00–21:00, and breakfast from 07:30–09:00. Private dining rooms are available. Late-night meals can also be enjoyed at "Yume Yokocho" from 18:00–25:00 (last order 24:00).

Question 20

Is there a parking lot? Is there a charge?

Accepted Answer

We have a parking lot. We have 2 EV charging spaces (reservation required, ¥2,000 per charge). For details about general parking, please contact us directly.

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