Question 1

How do I get here from Isawa Onsen Station? Is shuttle service available?

Accepted Answer

It is about 15 minutes walk from JR Isawa Onsen Station. We also offer a free scheduled shuttle bus, but advance reservation is required, so please contact us by the day before your stay. By car, it is about 8 minutes from Ichinomiya-Misaka IC on the Chuo Expressway.

Question 2

What is your cancellation policy?

Accepted Answer

For cancellations on the day of arrival, 100% of the room charge applies. For cancellations the day before, 50% of the room charge applies. For no-shows, 100% of the room charge also applies. Please check your booking plan for details.

Question 3

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 15:00 and check-out is 10:00. Times may differ depending on the plan, so please check your booking plan details.

Question 4

Can families with children stay here?

Accepted Answer

Yes, we welcome families with children. Our wine bath is alcohol-free, so even small children can bathe safely. Hot spring tax is 150 yen for adults and 0 yen for children.

Question 5

What credit cards are accepted?

Accepted Answer

VISA, JCB, American Express, Diners Club, UC, DC, NICOS, MasterCard, Saison, and debit cards are accepted.

Question 6

What is the hot spring water quality and its benefits?

Accepted Answer

The water is alkaline simple hot spring and has received "beautiful skin spring quality" certification. Benefits include relief from neuralgia, muscle pain, joint pain, fatigue recovery, beautiful skin, and chronic skin conditions. It is known for its soft feel and skin-smoothing properties.

Question 7

What types of hot spring baths are there?

Accepted Answer

We have two signature baths: a large open-air bath using our own hot spring source (one of the largest in Yamanashi prefecture) with alkaline simple hot spring water, and a view wine bath on the 7th floor. The view wine bath uses real wine extract, so you can bathe surrounded by a sweet aroma. The alcohol has been removed, so children can use it safely.

Question 8

Can I enjoy hot spring in my guest room?

Accepted Answer

Yes. The bath in your room is supplied with 100% spring water from our own source, so you can enjoy the hot spring anytime, including outside the large bath's operating hours or when you want to relax alone.

Question 9

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is installed in all guest rooms and available free of charge.

Question 10

What kind of meals are provided?

Accepted Answer

We serve Koshu kaiseki cuisine using generous amounts of fresh local Yamanashi ingredients. You can enjoy main dishes made with Fuji mountain-foot beef and Koshu wine beef, as well as seasonal flavours such as houtou (local noodle dish). Breakfast is offered as "Inspiring Breakfast" with menus that emphasise homemade dishes, variety, and seasonal ingredients.

Question 11

What kind of event is the lobby concert?

Accepted Answer

A mini concert held in the lobby after dinner, where you can also enjoy wine tasting of Yamanashi prefecture wines. It is held monthly as "Wine and Music Evening" (please check the official website for dates).

Question 12

Is there a parking lot? What is the charge?

Accepted Answer

We provide a free parking lot. You can use it with confidence when visiting by car.

Question 13

What time is check-out?

Accepted Answer

10:00.

Question 14

What time is check-in?

Accepted Answer

15:00.

Question 15

How do I get there?

Accepted Answer

About 15 minutes walk from JR Isawa Onsen Station (free regular shuttle bus available—advance reservation required) / About 8 minutes by car from Chuo Expressway Ichinomiya-Misaka IC

Question 16

What is the address?

Accepted Answer

1607 Kawanakajima, Isawa-cho, Fuefuki City, Yamanashi Prefecture

Question 17

Is there a parking lot?

Accepted Answer

Yes, one is available. Please contact the facility for details.

Question 18

Can I use Wi-Fi?

Accepted Answer

Free Wi-Fi is available throughout the facility.

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