Question 1

Is there a pick-up from Shirahama Station?

Accepted Answer

There is a pick-up service from Shirahama Station by advance booking, at 15:00, 16:00 and 17:00, with returns at 9:00, 10:00 and 11:00. We also collect guests from Nanki-Shirahama Airport at 13:00 and 18:00.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is 11:00.

Question 3

Can I stay with children? What are the conditions for sharing a bed?

Accepted Answer

Pre-school children may share a bed. Please see the official website or ask when booking about the conditions and children's rates.

Question 4

Is there a view from the rooms?

Accepted Answer

The inn stands on high ground 27 m above sea level, so you can enjoy the view over Tanabe Bay from the terrace and the first-floor lounge.

Question 5

What does the lounge offer?

Accepted Answer

The first-floor lounge has a service corner with drinks, sweets and ice lollies for guests to help themselves.

Question 6

I heard every room has a hot spring open-air bath. Is that true?

Accepted Answer

Yes. There is no large communal bath; instead all 24 rooms have their own natural hot spring semi-open-air bath, available 24 hours a day. The tubs differ by room — wooden, barrel or ceramic — and the special room alone has a fully open-air rock bath and an indoor bath.

Question 7

What are the qualities of the hot spring?

Accepted Answer

It is natural water from Shirahama Onsen, a bicarbonate spring said to help with fatigue. Water is added only to adjust the temperature, and no filtration is used.

Question 8

What sightseeing spots are nearby?

Accepted Answer

Shirahama's scenic spots such as Shirarahama beach, Engetsuto island and Senjojiki, and Adventure World with its pandas, are all close by, a few minutes to about 10 minutes away by car.

Question 9

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available throughout the inn.

Question 10

What is the food like?

Accepted Answer

Our head chef's Kishu kuzushi kaiseki is served in the dining room. It features Wakayama ingredients throughout, with dishes such as the starter Hana-no-Tamatebako, sashimi of local fish, grilled live abalone and thickly sliced Kumano beef shabu-shabu.

Question 11

Can you cater for food allergies?

Accepted Answer

Please tell us about food allergies by email or phone (0739-82-2530, 10:00-20:00) at least two days before your stay.

Question 12

Is there parking?

Accepted Answer

Parking is available. Please see the official website or contact the front desk for details.

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 14

What time is check-out?

Accepted Answer

11:00.

Question 15

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 16

How do I get there?

Accepted Answer

A pick-up service runs from JR Shirahama Station (advance booking required), at 15:00, 16:00 and 17:00. A pick-up from Nanki-Shirahama Airport is also available at 13:00 and 18:00.

Question 17

What is the address?

Accepted Answer

1665-100 Shirahama Town, Nishimuro District, Wakayama Prefecture

Question 18

What time is check-in?

Accepted Answer

15:00.

How can we help you?

Quick categories