Question 1

Is there a free shuttle from Gero Station?

Accepted Answer

Yes, there is a free shuttle bus from Gero Station. Pick-up runs 14:30-19:00 and drop-off 7:30-10:00. If you contact us in advance we will meet you in line with your train arrival time.

Question 2

What is the cancellation policy?

Accepted Answer

Cancellation fees apply in accordance with the accommodation terms. Please see the FAQ page of the official website or your booking confirmation email for details. We ask that you contact us as early as possible.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 and check-out is 10:00. Early check-in (from 13:00) and late check-out (until 11:00) may be available for a fee, depending on availability.

Question 4

Can I stay with children, and how are they charged?

Accepted Answer

Children under 1 sharing a bed with no futon or meals stay free. Children aged 1 and over who are not yet in school pay a facility fee of 1,000 yen (before tax). Elementary school children are charged 70% of the adult rate (80% on some plans).

Question 5

How does it differ from the sister property Yukyu no Hana?

Accepted Answer

Fugaku and Yukyu no Hana are adjacent sister properties. Yukyu no Hana has no front desk, so please come to Fugaku to check in. The communal bath at Fugaku is shared, reached via a connecting passage.

Question 6

Can I use the baths on a day visit?

Accepted Answer

Day-use bathing in the communal bath and the open-air bath with a view is available. However, it may be refused at busy times. Please enquire in advance for details.

Question 7

What kinds of baths are there?

Accepted Answer

There is a communal bath and an open-air bath with a view (alternated between men and women; open 15:00-23:30 and 6:30-9:30), as well as a private hot spring bath made of Shigaraki ceramic with water flowing directly from the source.

Question 8

Can we use the private hot spring bath with a baby?

Accepted Answer

The private hot spring bath, with water flowing directly from the source, is an intimate size suited to couples and to babies, so families are welcome to use it.

Question 9

What are the qualities and characteristics of the hot spring?

Accepted Answer

Gero Onsen is an alkaline simple spring, with a source temperature of 55.6C (maximum 84C), pH 9.1, and a flow rate of 1,250 litres per minute. It is known as a bijin no yu, a spring said to leave the skin smooth.

Question 10

What amenities are provided?

Accepted Answer

Shampoo, conditioner, body soap, make-up remover, lotion, milky lotion, cotton pads, cotton buds and a hairdryer are provided.

Question 11

Can I choose the times for dinner and breakfast?

Accepted Answer

Dinner can start at 17:30, 18:00, 18:30 or 19:00, and breakfast at 7:30, 8:00 or 8:30, as you prefer.

Question 12

Is there parking?

Accepted Answer

There is a free outdoor car park for about 30 cars. On the day of check-in it can be used from 13:30. Please tell us how many cars you will bring when booking.

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 14

How do I get there?

Accepted Answer

A free shuttle bus runs from Gero Station on the JR Takayama Main Line (pick-up 14:30-19:00, drop-off 7:30-10:00). By car, about 1 hour from Nakatsugawa IC on the Chuo Expressway via National Route 257.

Question 15

What time is check-in?

Accepted Answer

15:00.

Question 16

What time is check-out?

Accepted Answer

10:00.

Question 17

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 18

What is the address?

Accepted Answer

898 Yunoshima, Gero City, Gifu Prefecture

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