Question 1

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available throughout the facility.

Question 2

Is there a shuttle service?

Accepted Answer

Free shuttle service is available from Ureshino Onsen Station, Ureshino Onsen Bus Center, and Ureshino IC (advance notice required). Please contact us upon arrival at each location. Shuttle service hours are 8:00–21:00.

Question 3

I heard you were rated by Michelin. What is the rating?

Accepted Answer

We received a three-star rating in the "Michelin Guide Fukuoka, Saga, Nagasaki 2019 Special Edition".

Question 4

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 15:00 and check-out is 10:00. Times may vary depending on your plan, so please confirm the details of your reservation.

Question 5

Can families with children stay?

Accepted Answer

Children aged 2–6 staying on the same bed as parents are charged 1,000 yen (service charge included, excluding tax) as a nursery facility fee, payable on-site. We accommodate allergies to the 8 specified allergens; please inform us when making a reservation.

Question 6

What types of guest rooms do you have?

Accepted Answer

We offer Japanese and modern Japanese-style rooms in the main building, Sansatei with private open-air hot spring baths in all rooms (7 rooms total), and Suigetsu, a detached cottage-style building with a traditional design. We also have a universal design room.

Question 7

What is the signature tea bath like?

Accepted Answer

The outdoor tea bath "Ryokusen" is Japan's first and a rare bath in the world, filled with Ureshino Onsen water and plenty of Ureshino tea. It offers antimicrobial effects from tea catechins, whitening effects from vitamin C, and firming effects from caffeine, creating synergistic benefits with the already beautifying hot spring water.

Question 8

What is the spring water quality like at Ureshino Onsen?

Accepted Answer

It is a sodium chloride and bicarbonate hot spring, counted as one of Japan's three most famous hot springs for beautiful skin. Rich in sodium, it smooths hardened skin and provides moisture. The water is known to have beautifying effects on the skin.

Question 9

Do you have private baths?

Accepted Answer

We offer private outdoor baths and guest rooms with private outdoor baths. Please confirm details when making your reservation.

Question 10

Can you accommodate allergies?

Accepted Answer

We can accommodate allergies to the 8 specified food materials (eggs, milk, wheat, shrimp, crab, walnuts, peanuts, and buckwheat). Please inform us at the time of booking. Please note that we may not be able to accommodate vegetarian diets or other allergies in some cases.

Question 11

What kind of meals are served?

Accepted Answer

Dinner is kaiseki (multi-course Japanese dinner) made with seasonal local ingredients from Saga, and you can also enjoy dishes featuring Ureshino tea. Breakfast is a Japanese set meal centered on Ureshino hot spring tofu (yudōfu), made from 100% Ureshino-grown soybeans called "Fukuyutaka", along with tea vinegar and tea rice porridge.

Question 12

Is there a parking lot? Is there a charge?

Accepted Answer

There is free parking for 60 vehicles (no reservation needed). You can use it with peace of mind when arriving by car.

Question 13

What time is check-out?

Accepted Answer

10:00.

Question 14

What time is check-in?

Accepted Answer

15:00.

Question 15

Where is the address?

Accepted Answer

33 Shimono, Ōaza Ureshino-chō, Ureshino City, Saga Prefecture

Question 16

Is there a parking lot?

Accepted Answer

Parking is available. Please contact the facility for details.

Question 17

How do I get there?

Accepted Answer

About 5 minutes by car from JR Kyushu Shinkansen Ureshino Onsen Station / About 5 minutes from Nagasaki Expressway Ureshino IC. Free shuttle service available from Ureshino Onsen Station, Ureshino Bus Center, and Ureshino IC (advance notice required).

Question 18

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

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