Question 1

Is Wi-Fi available in the guest rooms?

Accepted Answer

All rooms are equipped with wireless LAN (Wi-Fi) at no additional charge.

Question 2

How do I get from Matsumoto Station to the hotel?

Accepted Answer

From Matsumoto Station, take the Matsumoto Electric Railway Kamikochi Line to Shinshimashima Station (approximately 30 minutes), then take a bus for approximately 30 minutes to Taishoji-ike Bus Stop. The hotel is right in front of the bus stop. The final bus from Shinshimashima Station to Kamikochi departs at 3:30 PM, so please take a train departing Matsumoto Station by 2:46 PM.

Question 3

By what time should I arrive at Kamikochi?

Accepted Answer

Kamikochi is closed to traffic at night. Please plan to arrive by around 5 PM at the latest. Also note that the final bus from the parking area departs around 4:30 PM.

Question 4

How do I get to Kappabashi Bridge? Is it far from the hotel?

Accepted Answer

Kappabashi Bridge is about 60 minutes (1 hour) on foot from the hotel, or about 10 minutes by bus to the Kamikochi Bus Terminal. Buses run roughly every 20 minutes during the day, and the bridge is a 5-minute walk from the terminal.

Question 5

What is the stargazing event, and can I join?

Accepted Answer

The Starlit Sky Viewing Session is a nature event held from May to October. Kamikochi is inside a national park with no street lights, and there are no lights near Taisho Pond other than the hotel's, so on clear nights the sky fills with stars. On some days the telescope maker Vixen takes part. Please see the hotel's event information for the dates.

Question 6

What types of credit cards do you accept?

Accepted Answer

We accept VISA and Mastercard, as well as several other credit cards and debit cards. Credit cards are also accepted at the gift shop.

Question 7

What are the check-in and check-out times?

Accepted Answer

Check-in is at 15:00 and check-out is at 10:00. We can store your luggage before check-in (from 7:00 in the morning) and after check-out, so please feel free to ask.

Question 8

Are all rooms non-smoking? Where can I smoke?

Accepted Answer

Yes, all rooms are non-smoking. For details about smoking areas, please contact the hotel directly as this information is not available on our website.

Question 9

How do I get there?

Accepted Answer

Right in front of Taisho Pond bus stop. From Matsumoto Station take the Matsumoto Electric Railway Kamikochi Line to Shinshimashima Station (approximately 30 minutes), then bus approximately 30 minutes. From Sawando Parking Area, approximately 30 minutes by bus. From Hirayuakandana Parking Area, approximately 30 minutes by bus. 60 minutes on foot or approximately 10 minutes by bus to Kappabashi. Kamikochi has vehicle restrictions—private cars are not permitted. Due to night road closures, arrival is required by around 17:00 in the evening.

Question 10

What time is check-in?

Accepted Answer

15:00.

Question 11

What time is check-out?

Accepted Answer

10:00.

Question 12

Is there a car park?

Accepted Answer

We do not have one available.

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 14

Can families with children stay here? Are there age restrictions?

Accepted Answer

We are unable to accommodate children under 6 years old. Children 6 years and above are welcome to stay.

Question 15

Can you store luggage and arrange delivery to the Kamikochi Bus Terminal?

Accepted Answer

We store luggage before check-in (from 7 AM onwards) and after check-out. We also offer a service (for a fee) to transport luggage to the Kamikochi Bus Terminal luggage storage after check-out. We can also arrange courier delivery.

Question 16

What are the bathing hours and types of baths?

Accepted Answer

There is one bath for men and one for women. Operating hours are 6:00 AM–9:00 AM and 3:00 PM–10:30 PM. You can bathe while enjoying views of Mount Yakedake and Taishoji-ike pond. Note that this is not a hot spring. Baths are for hotel guests only. Please bring towels from your room.

Question 17

What kind of food is served? What are the restaurant hours?

Accepted Answer

Breakfast and dinner are served at the restaurant "Lake View" (70 seats), which overlooks Taishoji-ike pond. Dinner service is from 5:50 PM. The restaurant is also open to the general public during the day from 7:00 AM to 4:00 PM (last order 3:30 PM), serving light meals, noodles, set meals, and coffee shop menu items.

Question 18

Does the hotel have an elevator or laundry facilities?

Accepted Answer

We have a 6-person capacity elevator and coin laundry in the building. Please note that there are steps at the entrance to the bathroom and toilet in guest rooms, and 3-4 steps at the entrance to the bath. Guests using wheelchairs should confirm these details in advance.

Question 19

Can I drive to the hotel? Is there a car park?

Accepted Answer

Private vehicles are prohibited from entering Kamikochi year-round, so you cannot drive directly to the hotel. Please park at Sawando Parking Area or Hirayuakandana Parking Area and use a bus or taxi. It is approximately 30 minutes by bus from the parking area. The last bus from the parking area departs around 16:30.

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