Question 1

Do you offer shuttle service from the nearest station or bus stop?

Accepted Answer

We provide free shuttle service between the nearest station or bus stop and our facility. Please call us when you arrive at the station or bus stop.

Question 2

How do I get here from Fukuoka City or Fukuoka Airport?

Accepted Answer

From Fukuoka City or Fukuoka Airport, it takes about 60 minutes via expressway. From Haraki IC on the Oita Expressway it's about 6 minutes, and from Asakura IC it's about 12 minutes.

Question 3

Do you have barrier-free facilities?

Accepted Answer

We have barrier-free facilities to accommodate elderly guests and those with mobility challenges. We have also obtained Silver Star certification, so you can stay with confidence.

Question 4

What are the nearby tourist attractions?

Accepted Answer

You can enjoy Akizuki Castle ruins (30 minutes by car), fruit picking, visiting pottery kilns of Koishiwara-yaki and Kooda-yaki ware, Dazaifu Tenmangu Shrine (50 minutes by car), and others. In summer, cormorant fishing on the Chikugo River is a seasonal highlight.

Question 5

What types of guest rooms are available?

Accepted Answer

There are three types: the central building with all rooms facing east and overlooking the Chikugo River, the more reasonably priced east building, and detached cottages with private open-air hot spring baths. A variety of room types, including Japanese-Western hybrid rooms, are available.

Question 6

Have there been renovations at the facility?

Accepted Answer

In 2023 we renovated part of the facility including the lobby, lounge, and outdoor bath. The designer-curated spaces provide comfortable accommodations.

Question 7

Can I use day bathing or visit without staying overnight?

Accepted Answer

Day-use plans are available. Please check the official website or call for details on offerings and prices.

Question 8

What is the spring water quality and characteristics?

Accepted Answer

You can enjoy the W (double) beauty-enhancing hot spring of Harazuka Onsen. It is popular with women as a beauty-enhancing hot spring featuring two types: weakly alkaline simple thermal water (which smooths the skin) and simple sulfur thermal water (which removes skin oils and protects against ultraviolet rays).

Question 9

What kinds of baths are there?

Accepted Answer

There is a garden open-air bath nestled within a Japanese garden (with gender rotation), Japan's first tatami mat bath (soft texture and non-slip surface), and a sauna. Some detached guest rooms also feature private open-air hot spring baths fed by the natural spring.

Question 10

What kind of meals do you serve?

Accepted Answer

We pride ourselves on a seasonal breakfast buffet featuring dozens of ingredients from Kyushu. You can enjoy the bounty of Kyushu that delights the palate. Dinner is kaiseki (multi-course Japanese cuisine) as standard.

Question 11

Is there a parking lot?

Accepted Answer

We have free parking available. For details on the number of spaces, please check our official website or contact the front desk.

Question 12

Is there a parking lot?

Accepted Answer

Parking is available. Please contact the facility for details.

Question 13

What time is check-out?

Accepted Answer

10:00

Question 14

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

Question 15

How do I get there?

Accepted Answer

Approximately 6 minutes by car from Hagi IC on the Oita Expressway / Free shuttle service available from the nearest station or bus stop (advance notice required) / Approximately 60 minutes from Fukuoka Airport or central Fukuoka via expressway

Question 16

What is the address?

Accepted Answer

321-1 Hagi Shiwa, Asakura City, Fukuoka Prefecture

Question 17

What time is check-in?

Accepted Answer

15:00

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