Question 1

How do I get there from Morioka Station?

Accepted Answer

About 110 minutes by local bus from Morioka Station (bound for Matsukawa Onsen). There are only three buses a day, the last leaving Morioka Station at 13:42. By car it is about 25 minutes from Matsuo-Hachimantai IC on the Tohoku Expressway. Please note there is no pick-up service.

Question 2

What is the cancellation policy?

Accepted Answer

Cancellation charges apply from 7 days before your stay: 100 per cent on the day or for a no-show without notice, 60 per cent the day before or 2 days before, 30 per cent 3-4 days before and 10 per cent 5-7 days before.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 (latest 20:00) and check-out is 10:00. If you will arrive after 20:00, please be sure to call the inn directly. The curfew is 21:00. In winter (late October to late March), check-in closes at 17:00 for safety reasons.

Question 4

Are there nature walks nearby?

Accepted Answer

There are nature walking routes through the old-growth forest of Hachimantai National Park. The mountain stream setting is surrounded by beech, oak and larch, with something to see in every season. Please see the nature walks page on the official website for details.

Question 5

Is there anything to be aware of in winter?

Accepted Answer

In winter (late October to late March), check-in closes at 17:00. Snow and icy roads are to be expected, so please be sure to fit studless tyres or carry chains if you come by car.

Question 6

What amenities are in the rooms?

Accepted Answer

A television, a tea set, a toothbrush set, towels, bath towels and a yukata. Razors are provided free at the front desk. As the sulphur corrodes electrical goods and metal, the rooms have no fridge and no heated washlet toilet seat.

Question 7

What does it mean to belong to the Association for Preserving Japan's Secluded Hot Springs?

Accepted Answer

The association was set up to protect hot spring inns of real character in places that are hard to reach, such as deep in the mountains. Kyounso is a member, recognised for its free-flowing spring water, unspoilt natural setting and home-made food.

Question 8

How is the building heated?

Accepted Answer

The inn is heated by a geothermal system using steam from the hot spring, a use of natural energy distinctive to Matsukawa, where Japan's first geothermal power station was built.

Question 9

What are the qualities of the hot spring?

Accepted Answer

It is a simple hydrogen sulphide (sulphur) spring with a source temperature of about 70 degrees Celsius, turning from clear to milky white on contact with the air. It yields about 240 litres a minute and flows continuously from the source. It is said to help with neuralgia, rheumatism, skin conditions and diabetes. Water is added to adjust the temperature. There are no showers or taps, but fresh water is available.

Question 10

What kinds of baths are there?

Accepted Answer

There are separate large communal baths for men and women (renovated in June 2024), a mixed open-air bath and a women-only open-air bath. The communal baths are designed so that you can scoop water with a pail from a hinoki cypress channel. The bath keeper enters the water twice a day, morning and evening, to check the condition of the bath.

Question 11

What food is served?

Accepted Answer

You can enjoy dishes made from the natural bounty of Hachimantai, including mountain vegetables, char and our speciality guinea fowl hotpot. Dinner is normally served in your room between 18:00 and 20:00 (groups are served in the large hall).

Question 12

Is there parking?

Accepted Answer

There is parking for about 50-70 vehicles, free and with no booking needed. There is no height restriction.

Question 13

What is the address?

Accepted Answer

Matsukawa Onsen, Matsuo Yoriki, Hachimantai City, Iwate Prefecture

Question 14

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 15

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 16

What time is check-out?

Accepted Answer

10:00.

Question 17

What time is check-in?

Accepted Answer

15:00.

Question 18

How do I get there?

Accepted Answer

About 25 minutes by car from Matsuo-Hachimantai IC on the Tohoku Expressway. About 110 minutes by local bus from Morioka Station (bound for Matsukawa Onsen). No pick-up service. Three buses a day leave Morioka Station, the last at 13:42.

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