Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is 14:00 (latest 21:00), check-out is 11:00.

Question 2

Can pets stay with us?

Accepted Answer

Pets are not allowed. We are unable to accommodate guests traveling with pets.

Question 3

How do I make a reservation?

Accepted Answer

Online reservations are available through our official website (unzenkankohotel.com). Phone reservations are accepted at 0957-73-3263 (reception 9:00–21:00).

Question 4

Can families with children stay here?

Accepted Answer

Children are welcome. For details on pricing and conditions, please contact the hotel directly.

Question 5

What types of rooms do you have?

Accepted Answer

We offer a variety of room types including Japanese-style, double, twin, triple, and Japanese-Western hybrid rooms (double and twin). We are a quiet, small hotel with 39 rooms in total.

Question 6

Tell me about the hotel's history and architectural features.

Accepted Answer

Founded in 1935 (Showa 10), the hotel was born as a resort hotel for foreign visitors the year after Japan's first national park designation. It features a Swiss chalet-style exterior and warm, rustic mountain lodge-style interior. It is the only classic hotel in Kyushu and prides itself on its distinguished heritage.

Question 7

What types of hot spring and bath facilities do you have?

Accepted Answer

We have hot springs with fresh spring water direct from the source. You can enjoy outdoor bath, private bath (paid), and large communal bath. You can fully experience Unzen's sulfurous hot spring waters.

Question 8

How far is Unzen Hell (Unzen Jigoku) from the hotel?

Accepted Answer

Unzen Hell is about a 6-minute walk from the hotel. We are conveniently located with walking access to the tourist attractions of Unzen hot spring town.

Question 9

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available throughout the hotel.

Question 10

Is there a shuttle service?

Accepted Answer

We operate a complimentary shuttle bus once daily between Nagasaki Airport and JR Isahaya Station and our hotel. It is available by advance reservation only; please contact us by the day before your arrival. Outbound: Nagasaki Airport 14:40 departure, JR Isahaya Station 15:10 departure, hotel arrival 16:10. Return: hotel departure 12:00.

Question 11

What kind of meals are provided?

Accepted Answer

You can enjoy Unzen gourmet French cuisine or Japanese kaiseki in our 200-tsubo antique dining room. The standard plan is from 33,000 yen per person per night including two meals.

Question 12

Is there parking? Is it free?

Accepted Answer

Parking is available (free). For details on availability and specifics, please contact the hotel directly.

Question 13

What time is checkout?

Accepted Answer

11:00.

Question 14

How do I get there?

Accepted Answer

About 1 hour 30 minutes from Nagasaki Airport by shuttle bus (advance reservation required). About 70 minutes from JR Isahaya Station by bus. Shuttle outbound: Nagasaki Airport 14:40 departure → JR Isahaya Station 15:10 → hotel arrival 16:10

Question 15

Is there parking?

Accepted Answer

Parking is available. For details, please contact the facility directly.

Question 16

What is the address?

Accepted Answer

320 Unzen, Obama-cho, Unzen City, Nagasaki Prefecture

Question 17

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

Question 18

What time is check-in?

Accepted Answer

14:00.

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