Question 1

How do I access the facility by car?

Accepted Answer

From Tokyo: via the Kan'etsu, Hokuriku, and Nihonkai-Tohoku expressways, about 15 km from Toyosaka Niigata Higashi-ko IC (approx. 2 hours 50 minutes).
From Sendai: via the Tohoku and Bandai expressways, about 15 km from Yasuda IC via Route 290.
From Nagoya: via the Tomei, Chuo, Nagano, Joshinetsu, Hokuriku, and Nihonkai-Tohoku expressways, about 15 km from Toyosaka Niigata Higashi-ko IC.

Question 2

How do I get from Niigata Station to the ryokan?

Accepted Answer

A direct bus to Tsukioka Onsen runs from the chartered bus stand at Niigata Station South Exit (operated by Niigata Kotsu). Journey time is approx. 60 min; fares are ¥1,500 for adults and ¥1,500 for children (cash only). Two departures: 13:00 and 15:25; no reservation needed, first-come first-served (max. 50 passengers). Return buses depart Tsukioka Onsen at 10:15 and 14:10. We offer shuttle service from the bus stop for our guests.

Question 3

Is there access from Shibata Station?

Accepted Answer

A direct bus to Tsukigaoka Onsen (operated by Niigata Kotsu) runs from JR Shibata Station. Journey time is approximately 25 minutes; fares are ¥500 for adults and ¥300 for children (cash only). Buses depart Shibata Station at 10:50 and 15:30. For the return trip, buses depart Tsukigaoka Onsen at 10:20 and 11:15. We provide shuttle service to the bus stop for our guests.

Question 4

How do I access the facility by air?

Accepted Answer

From Niigata Airport, take a limousine bus for about 25 minutes to Niigata Station. From Niigata Station, take the direct bus to Tsukigaoka Onsen for about 60 minutes. Flight times: Osaka (Itami) to Niigata Airport about 1 hour 10 minutes, Nagoya about 1 hour, Sapporo about 1 hour 15 minutes, Fukuoka about 1 hour 40 minutes.

Question 5

Do you have barrier-free accessible rooms?

Accepted Answer

Yes, the "Detached room with open-air bath, sauna, and cold water bath" is designed for wheelchair accessibility. Additionally, the twin rooms (Kiri twin room / Western-style twin room) feature the spaciousness and generous layout that characterize barrier-free design.

Question 6

Do you have a membership points service?

Accepted Answer

Yes, we offer a membership points service that returns 3–10% of your spending as points. For details, please contact the front desk or check our official website.

Question 7

Are all rooms non-smoking? Where can I smoke?

Accepted Answer

Following the enforcement of the revised Health Promotion Law, all guest rooms, banquet halls, restaurants, and public spaces are non-smoking. Smoking of cigarettes, heated tobacco products, and e-cigarettes is permitted only in designated smoking areas throughout the facility.

Question 8

How do I get there?

Accepted Answer

From Tokyo: approx. 2 hours 10 min by Joetsu Shinkansen, then approx. 60 min by direct bus from Niigata Station to Tsukioka Onsen. Direct bus from Niigata Station (Niigata Kotsu) departs at 13:00 and 15:25; fares ¥1,500 for adults. From JR Shibata Station: approx. 25 min by direct bus, fares ¥500 for adults. From Niigata Airport: approx. 25 min by limousine bus to Niigata Station. By car from Tokyo: via Kan-Etsu, Hokuriku, and Nihonkai-Tohoku Expressways, approx. 15 km from Toyosaka Niigata Touhoku Minato IC. From Sendai: via Tohoku and Bandai Expressways, approx. 15 km from Yasuda IC on Route 290.

Question 9

Are there family-friendly rooms?

Accepted Answer

Yes, we have multiple rooms suitable for families. The "Open-air bath and sauna room with Japanese-Western style" (85 m²) features a partitionable Japanese room, ideal for multi-generational families. The "Detached cottage with open-air bath, sauna, and cold bath" is divided into Japanese room, bedroom, and living area, suitable for larger groups. The "Japanese tatami and bed room" has a tatami space where futons can be laid out, making it suitable for three or more guests.

Question 10

How do I use amenities in the room?

Accepted Answer

As part of our efforts to reduce plastic waste, amenities are not provided in guest rooms. Please take the quantities you need from the amenity corner located at the elevator landing on each floor.

Question 11

What facilities are there in the building?

Accepted Answer

Facilities include spa, massage, scrub treatments, convention halls, banquet halls, kaiseki restaurant, meeting rooms, indoor pool, games, karaoke, izakaya, shops, lounge, and a Japanese garden (6,000 tsubo). We also have EV charging stations and pet-related facilities. Wedding events are available.

Question 12

What kind of facility is the annex "Koshi no Sato"?

Accepted Answer

"Koshi no Sato" is an annex of Shiratama no Yu Kahō, with all 20 rooms as suites. Each room has its own distinctive character, allowing you to enjoy a quiet and luxurious stay. For details, please check the dedicated Koshi no Sato website.

Question 13

Do you have rooms with an open-air bath?

Accepted Answer

Yes, we offer multiple types: "Detached room with open-air bath, sauna, and cold water bath" (reopening after renovation on December 25, 2025), "Japanese-Western room with open-air bath, sauna, and cold water bath," "Japanese-Western room with open-air bath," "Japanese bed room with open-air bath, sauna, and cold water bath," "Japanese bed room with open-air bath," and "Japanese bed corner room with open-air bath." Some rooms on the top floor have open-air baths with views extending to Sado Island.

Question 14

Which rooms have a sauna?

Accepted Answer

Yes, the following room types have a dry sauna with self-service löyly and a chiller-equipped cold water bath: "Detached room with open-air bath, sauna, and cold water bath," "Japanese-Western room with open-air bath, sauna, and cold water bath," and "Japanese bed room with open-air bath, sauna, and cold water bath." You can also enjoy fresh air therapy while viewing the majestic Echigo Plain.

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