Question 1

Do you offer a shuttle service?

Accepted Answer

We offer free shuttle service to JR Tagami Station (reservation required). Bus rides must be reserved 3 days in advance.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00, check-out is at 10:00. Times may vary depending on your plan.

Question 3

Are there guest rooms with outdoor baths?

Accepted Answer

Yes, there are several rooms with private hot spring outdoor baths. We also offer special rooms with private saunas and rooms featuring Niigata traditional crafts.

Question 4

What facilities are in the lobby?

Accepted Answer

Coffee & Music Lounge "ajisai" (open 7:30–20:00) where you can enjoy fine coffee and music while listening to analog records. The lobby bakery sells freshly baked bread.

Question 5

Is day-use bathing available?

Accepted Answer

Day-use plans are available. Private bath rental is ¥2,200 (tax included) for 40 minutes, 11:00–22:00 (last entry 21:00). Reservation required. Available to overnight guests or day-use guests using a room and meal plan.

Question 6

Can I use the hot springs if I have a tattoo?

Accepted Answer

Guests with tattoos or body art are not permitted to use the large bath, outdoor bath, or sauna. If discovered, you will be asked to leave.

Question 7

What is the infinity open-air bath like?

Accepted Answer

Located on the top floor (6th floor), this open-air bath features an infinity-style design without railings, offering seasonal views of the Echigo Plain. On clear days, you can even see Sado Island.

Question 8

What are the spring water properties and characteristics?

Accepted Answer

The spring water is sodium chloride type. It has a rare permit for drinking spring water in the prefecture, and you can drink the source water directly using a provided cup. It is effective for skin conditions, women's health, digestive issues, and neuralgia. Drinking it is also said to help with diabetes and obesity.

Question 9

Do you have Wi-Fi and parking?

Accepted Answer

Wi-Fi is available in all guest rooms. Free parking is available with capacity for 100 vehicles.

Question 10

Where can I smoke?

Accepted Answer

All guest rooms are non-smoking. Smoking areas are provided in front of the 1st floor shop and near the 2nd floor banquet hall.

Question 11

What are the meal options?

Accepted Answer

The "Niigata Delicacies Kaiseki" uses local ingredients and features black throat fish, Niigata beef, and spot prawns. The higher-tier "Gourmet Celebration Kaiseki" includes Murakami beef and abalone. Breakfast is a buffet of about 30 items.

Question 12

Does the menu change for multi-night stays?

Accepted Answer

For stays of 2 or more nights, the dinner menu from the second night onwards, including the main course, is at the discretion of the inn.

Question 13

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 14

Do you have parking?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 15

What time is check-out?

Accepted Answer

10:00.

Question 16

What time is check-in?

Accepted Answer

15:00.

Question 17

How do I get here?

Accepted Answer

About 15 minutes on foot from JR Shinetssu Line Tagami Station, or about 5 minutes by taxi. About 30 minutes by car from Sanjo-Tsubame IC on the Hokuriku Expressway. Free shuttle available (reservation required).

Question 18

What is the address?

Accepted Answer

1322-1 Tagami Otsu, Tagami Town, Minamikasuya County, Niigata Prefecture

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