Question 1

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available throughout the facility.

Question 2

Do you offer a shuttle service?

Accepted Answer

We offer a free shuttle bus from JR Yaizu Station South Exit (for guests only, reservation required in advance). Shuttles depart from Yaizu Station every 30 minutes starting at 13:55. Please call ahead to make a reservation.

Question 3

What activities are available?

Accepted Answer

We offer a wide range of indoor and outdoor programs including sports activities such as tennis, basketball, mölkky, and curling, a forest pool (summer only), a board game area, and matcha tea experience. You can also enjoy the footbath terrace and scenic views from the Mount Fuji observation deck.

Question 4

What are the check-in and check-out times?

Accepted Answer

Rooms are available from 15:00, but check-in reception opens at 14:00. Check-out is at 10:00. You can extend check-out for 1 hour at 10% of the room rate per hour.

Question 5

Do you have barrier-free facilities?

Accepted Answer

We have wheelchair-accessible rooms, rental wheelchairs, and barrier-free toilets available. Please confirm details at the time of booking.

Question 6

How is room cleaning handled during multi-night stays?

Accepted Answer

Based on SDGs principles, we do not clean rooms as standard. We provide fresh towels, amenities, and mineral water only. If you would like your room cleaned, please let us know.

Question 7

Is hot spring tax charged separately?

Accepted Answer

A hot spring tax of ¥150 per person per night is charged separately for guests aged 13 and above.

Question 8

What is included in the all-inclusive package?

Accepted Answer

Dinner (buffet), drinks from the lounge (including alcohol), and various activities are all included in your room rate. You won't need your wallet from check-in until check-out (some services like massage and shop purchases are paid separately).

Question 9

What types of hot spring baths are available?

Accepted Answer

We have 3 large public baths—Kaion, Shiokaze, and Olive—along with a total of 15 baths and 2 types of saunas. At Kaion, you can bathe while enjoying views of Suruga Bay and Mount Fuji. Our Yaizu hot spring (sodium calcium chloride spring) is known for its fatigue-recovery and beauty benefits.

Question 10

Can you arrange special decorations for celebrations?

Accepted Answer

We can provide a dessert plate (¥1,500 including tax) at the restaurant. We can also arrange whole cakes and flower bouquets for an additional fee. Please contact us for details.

Question 11

Is there a parking lot?

Accepted Answer

We have a free parking lot with 150 spaces.

Question 12

How do I get here?

Accepted Answer

About 7 minutes by free shuttle bus from JR Tokaido Line Yaizu Station South Exit (reservation required in advance; buses depart from Yaizu Station every 30 minutes starting at 13:55). About 10 minutes by car from Tomei Expressway Yaizu IC.

Question 13

What is the address?

Accepted Answer

1-1-1 Ogawa, Yaizu City, Shizuoka Prefecture

Question 14

Is there a parking lot?

Accepted Answer

Yes, we have parking available. For details, please contact the facility.

Question 15

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 16

What time is check-out?

Accepted Answer

Check-out is at 10:00.

Question 17

What time is check-in?

Accepted Answer

Check-in is at 15:00.

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