Question 1

Is Wi-Fi available in the facility?

Accepted Answer

Free Wi-Fi is available throughout the facility, including in guest rooms.

Question 2

How do I get here by train or shinkansen?

Accepted Answer

Take the Hokuriku Shinkansen or IR Ishikawa Railway Line and get off at Kaga Onsen Station. From there, take the complimentary shuttle bus or a taxi for about 20 minutes. Access times: 2 hours 43 minutes from Tokyo Station, 2 hours 3 minutes from Shin-Osaka Station, 2 hours 30 minutes from Nagoya Station.

Question 3

How do I get here from the airport?

Accepted Answer

From Komatsu Airport, it is about 35 minutes by car. Alternatively, take a limousine bus from Komatsu Airport to Komatsu Station, then the Hokuriku Shinkansen or IR Ishikawa Railway Line to Kaga Onsen Station (about 45 minutes to 1 hour), and then a free shuttle bus or taxi for about 20 minutes.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is at 15:00 and check-out is at 11:00. If you use the 14:00 shuttle bus, check-in is still at 15:00, but you can wait in the facility until then.

Question 5

Are all guest rooms non-smoking? Is there a place where I can smoke?

Accepted Answer

All rooms are non-smoking. We have a smoking booth in the facility, so please use that if you wish to smoke.

Question 6

What is the address?

Accepted Answer

100 Kawashika-cho, Yamanaka Onsen, Kaga City, Ishikawa Prefecture

Question 7

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 8

How do I get there?

Accepted Answer

About 20 minutes by car from Kaga Onsen Station (complimentary shuttle bus available). About 20 minutes by car from Kaga IC, about 30 minutes from Fukui-Kita IC. About 35 minutes by car from Komatsu Airport. From Tokyo Station via Hokuriku Shinkansen: 2 hours 43 minutes minimum, from Shin-Osaka Station: 2 hours 3 minutes minimum, from Nagoya Station: 2 hours 30 minutes minimum to Kaga Onsen Station.

Question 9

Is there a parking lot?

Accepted Answer

Yes. Please contact the facility for details.

Question 10

What time is check-out?

Accepted Answer

11:00.

Question 11

What time is check-in?

Accepted Answer

15:00.

Question 12

Can I stay with children? Are there child amenities?

Accepted Answer

Families with children are welcome. We provide children's yukata (robes). The play room on the 6F offers table tennis, billiards, darts, and other activities for both adults and children (15:00–23:00 and 7:00–11:00 the next morning).

Question 13

What types of rooms and sizes are available?

Accepted Answer

We offer Western, Japanese, and Japanese-Western rooms, all 35 m² or larger. Categories include Superior (36 m²), Moderate (36 m²), Deluxe (40–54 m²), and Suite (72–78 m²). The maximum capacity is 6 guests in Japanese or Japanese-Western suites. We also have one universal accessible room.

Question 14

Are there entertainment facilities like karaoke?

Accepted Answer

The facility includes a play room (6F) with table tennis, billiards, darts, and mölkky, a karaoke room (3F, ¥1,650 per room for 60 minutes including tax), and a mahjong room (6F, free, 2-hour sessions). Please reserve karaoke and mahjong at the front desk.

Question 15

Is there a lounge or welcome drink service?

Accepted Answer

The 5F lounge (6:00–22:00) offers complimentary welcome drinks including sake, kaga roasted tea, and soft drinks, plus snacks (15:00–22:00), with views of the Daishoji River gorge. Coffee is available from 6:00–22:00.

Question 16

What kind of hot spring facilities do you have?

Accepted Answer

We draw water from Yamanaka Onsen, which opened 1,300 years ago. The weakly alkaline water is known for its skin-beautifying properties. Facilities include a large bath with a cypress wood bath, sauna, and outdoor bath. An after-bath lounge offers complimentary drinks including ice cream and local tea.

Question 17

Is there a free shuttle bus from the nearest station?

Accepted Answer

Yes, we offer a complimentary shuttle bus from the south exit (Onsen Central exit) of JR Kaga Onsen Station. Station departures: 14:00, 15:00, 16:00 (approximately 20 minutes each). Hotel departures: 09:40, 10:40. Capacity is 9 people on a first-come, first-served basis, so please confirm in advance.

Question 18

What kind of meals are served?

Accepted Answer

We offer a luxurious buffet featuring fresh seafood from the Japan Sea, Wagyu beef, Kaga vegetables and other seasonal ingredients from the Hokuriku region. You can also enjoy a live kitchen where our chefs cook in front of you. Our restaurant 'Kazakaze' also serves course meals featuring Hokuriku seasonal ingredients in both Japanese and Western styles.

Question 19

Is there a parking lot? Is there a fee?

Accepted Answer

We have a free parking lot with 75 spaces. Please feel free to use it when you arrive by car.

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