Question 1

Is Wi-Fi available in all rooms?

Accepted Answer

Wi-Fi is equipped in all 17 rooms. You can use it in all rooms: special rooms with private hot springs, two-room guest rooms, and standard guest rooms.

Question 2

How long does it take to access nearby tourist sites?

Accepted Answer

Hirukami Onsen is the closest hot spring to Tsumago-juku, approximately 40 minutes by car (approximately ¥10,000 by taxi). Magome-juku is approximately 50 minutes away (approximately ¥10,000 by taxi), and Narai-juku is approximately 1 hour 15 minutes away. Tsumago-juku, a world-renowned historic post town, attracts many overseas visitors.

Question 3

How do I get here by train or long-distance bus?

Accepted Answer

About 40 minutes by local bus from JR Iida Station. From Nagoya, a direct express bus to Jinshin Onsen takes about 1 hour 30 minutes (approximately ¥2,600–3,000). From Shinjuku, take a long-distance bus to Iida (about 4 hours 30 minutes), then use a taxi or shuttle service. By train, from Nagoya take the Limited Express Shina to Nakatsugawa Station (about 1 hour), then a taxi for about 1 hour (approximately ¥15,000).

Question 4

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 5

Is there parking available?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 6

How do I get here?

Accepted Answer

By car: Approximately 3 hours 40 minutes from Tokyo (via Chuō Expressway, Iida Yamamoto IC), approximately 1 hour 45 minutes from Nagoya (via Chuō Expressway, Sonohara IC), approximately 40 minutes from Tsumago-juku. By express bus: Approximately 1 hour 30 minutes from Nagoya on the direct bus to Hirukami Onsen (approximately ¥2,600-¥3,000), approximately 4 hours 30 minutes from Shinjuku to Iida Station, then taxi or hotel transfer. By train: Approximately 40 minutes by local bus from JR Iida Station. Free transfers available (advance reservation required, TEL: 0265-43-3300). Nearest IC: Iida Yamamoto IC (from Tokyo direction), Sonohara IC (from Nagoya direction).

Question 7

What is the address?

Accepted Answer

332-3 Satoshi, Achi Village, Shimina District, Nagano Prefecture

Question 8

What types and quantities of guest rooms are there?

Accepted Answer

We have 17 rooms total in 3 types: special rooms with private hot springs "Yuisaki" (8 rooms), two-room guest rooms "Toyama" (5 rooms), and standard guest rooms "Enmanin" (4 rooms). All room names are taken from titles of kyōgen (Japanese comic theater) plays. Every room has a view of the central garden.

Question 9

What amenities and facilities are available in all rooms?

Accepted Answer

All rooms include amenities: body soap, shampoo, rinse, toothbrush set, razor, comb, towels, and tabi (Japanese socks). Standard equipment includes phone, electric kettle, tea set, refrigerator, hair dryer, toilet with bidet, safe, yukata (casual kimono), and bath towels (some rooms have CD player).

Question 10

Can I use shared facilities such as the theater room or tea room?

Accepted Answer

You can use the theater room (advance reservations available), tea room "Aoian" (reservation required, paid), café, gift shop (7:00–20:30), refreshment area, and library. Please note that depending on reservation status, we may not be able to accommodate your preferred time for the theater room, so please contact us in advance.

Question 11

Can non-guests use the spa and massage facilities? What are the hours?

Accepted Answer

The Asian spa "Natural Spa Hanaori" is available to non-guests as well. Hours are 15:00–23:00 (treatment end time). Advance reservation is required. We offer facials, body treatments, reflexology, and other services. Please reserve via phone at 0265-43-3300 or online.

Question 12

What kind of performances are held on the noh stage each evening?

Accepted Answer

We hold "Shishin-den no Utage" performances every evening on the noh stage "Shishin-den" in the lobby. We invite local performers, with different artists appearing each night. A café in front of the noh stage serves coffee and other beverages, so you can enjoy refreshments while watching.

Question 13

What kind of facilities are the public bath and hot spring?

Accepted Answer

You can enjoy the high-quality natural hot spring water from Hirukami Onsen, known as "beautiful-skin water". The facility is designed to please all the senses—sight, hearing, and touch—so you can refresh both body and mind. A post-bath relaxation area and library are also included.

Question 14

Are there rooms with private hot springs?

Accepted Answer

We have 8 special rooms with private hot springs called "Yuisaki" (Hiyasaru, Tsurigitsune, Hanako, Suehiro-gari, Fukubenno-kami, Iori-no-ume, Ukon Sakon, Chigirigi). The Hanako room includes a private open-air bath. The two-room guest rooms and standard rooms are equipped with private baths (heated water).

Question 15

Do you offer a free transfer service? How do I use it?

Accepted Answer

We provide a complimentary transfer service. Advance reservation is required. If you wish to use it, please call 0265-43-3300. The service is available when using the express bus from Shinjuku or from Nagoya.

Question 16

Do you have a value plan for 2 nights and 3 days?

Accepted Answer

We offer the "39-hour stay" plan. You check in on the evening of day 1, stay the full day 2, and check out at midday on day 3. You can enjoy a leisurely holiday without worrying about time. For details, please see the "39-hour stay" page on our website.

Question 17

What kind of meals are served? Where do we eat?

Accepted Answer

We serve seasonal cuisine featuring the mountains and countryside bounty of Shinshu, changing with the seasons. Meals are served in the dining room "Sanbaso" (54 tatami mats, maximum 40 people) or in the banquet hall "Ookoro Okina" (105 tatami mats, maximum 80 people). The menu changes seasonally, such as spring dishes.

Question 18

Is there free parking? Please tell us about the number of spaces and facilities.

Accepted Answer

We have an outdoor free parking lot with 20 spaces and 2 EV charging stations. The parking lot is located behind the inn. If you arrive at the front entrance, our staff will move your car to the parking lot.

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