Question 1

How do I get there from Sendai Station, and is there a transfer?

Accepted Answer

About 30 minutes by car from Sendai Station. A free shuttle bus runs from the East Exit of Sendai Station (booking required), and on the way back you can also take the shuttle bus departing from Hotel New Mitoya to return to Sendai Station.

Question 2

Is service available in English?

Accepted Answer

An English version of the official website is available and service in other languages is provided. Please enquire when booking for details.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 (latest check-in 18:00) and check-out is 11:00. Times may differ depending on the plan, so please check the details of your booked plan.

Question 4

Tell me about sightseeing in the Akiu Onsen area.

Accepted Answer

The inn is in Akiu Onsen, Sendai's back parlour, and nearby attractions include Akiu Great Falls and Tenshukaku Natural Park. Being about 30 minutes by car from central Sendai, it is also ideal as a base for sightseeing in the city.

Question 5

What room types are there?

Accepted Answer

There are 26 rooms in total: Japanese-style rooms in the main building (ground and first floors) and detached rooms. All rooms look out over the garden, in calm Japanese spaces built in the sukiya style.

Question 6

Are there beauty treatments or relaxation services?

Accepted Answer

Relaxation and beauty treatment services are available. Please see the relaxation page of the official website for details.

Question 7

Are there banquet halls or meeting rooms?

Accepted Answer

There is a nightclub, banquet halls and meeting rooms on the premises. We can host banquets of various kinds as well as business use.

Question 8

Is there a shop, and what can I buy?

Accepted Answer

There is a shop on the premises. Original products include Hitoumebore, a treat made fresh each day by our pastry chef, and our own incense, Soen-ko.

Question 9

What are the qualities and benefits of the hot spring?

Accepted Answer

It is a sodium and calcium chloride spring. It is said to help with neuralgia, muscle ache, joint pain, frozen shoulder, recovery from fatigue, chronic skin conditions and chronic gynaecological conditions. An open-air bath and a sauna are also provided.

Question 10

What is the food like?

Accepted Answer

We serve kaiseki cuisine making the most of produce from the Sanriku coast and the mountains. A tea lounge and a lounge are also provided, where you can relax before and after your meal.

Question 11

Is there parking?

Accepted Answer

There is free parking for 40 cars (first come, first served). Please use it if coming by car.

Question 12

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 13

How do I get there?

Accepted Answer

About 30 minutes by car from Sendai Station. 15 minutes by car from Sendai-minami IC, or about 20 minutes from Sendai-Miyagi IC. A free shuttle bus runs from the East Exit of Sendai Station (booking required).

Question 14

What time is check-in?

Accepted Answer

15:00.

Question 15

What time is check-out?

Accepted Answer

11:00.

Question 16

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 17

What is the address?

Accepted Answer

1 Kamatsuchi-higashi, Yumoto, Akiu-machi, Taihaku-ku, Sendai City, Miyagi Prefecture

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