Question 1

Is Wi-Fi available?

Accepted Answer

Free wireless LAN (Wi-Fi) is available throughout the building. Please note that you use it at your own risk.

Question 2

How do I cancel or change a booking?

Accepted Answer

For bookings made before 10:59 on 1 April 2026, you can cancel through the URL in your confirmation email (dates and numbers cannot be changed, so cancel and rebook). For bookings from 11:00 that day onwards, use the Check or Cancel Booking button on the official website.

Question 3

If I check in late, is a meal still included?

Accepted Answer

We offer a one night with breakfast plan for late arrivals, so there is no problem if dinner cannot be arranged.

Question 4

Can I smoke in the rooms?

Accepted Answer

Every room in the hotel is non-smoking. If you wish to smoke, please use the smoking area on the lobby floor.

Question 5

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 6

What amenities and facilities are in the rooms?

Accepted Answer

Each room has a fridge, television, hairdryer, tea set, kettle, wireless LAN, yukata, haori jacket and bath towel. Amenities provided are a face towel, a toothbrush set and a razor.

Question 7

Are there banquet rooms, and for how many people?

Accepted Answer

There is a large and a small banquet room taking from 20 to 80 guests. We prepare them according to the purpose and size of your party.

Question 8

Can I stay alone?

Accepted Answer

Yes, we have room-only plans welcoming solo guests, so you can stay on your own with confidence.

Question 9

Can I pay by credit card?

Accepted Answer

We accept Mastercard, DC, VISA, NICOS, Diners and AMEX among other cards.

Question 10

Is there storage for ski equipment?

Accepted Answer

For guests taking part in snow sports there is a lockable drying room (ski locker) and a changing room. The ski lockers are custom made and hold five pairs of boots and skis.

Question 11

Is there a lift?

Accepted Answer

Yes, there is a lift, which helps if you have a lot of luggage or find moving about difficult.

Question 12

How many bathing halls and open-air baths are there?

Accepted Answer

There are three open, airy open-air baths, giving a range of settings in which to enjoy water fed continuously from our own source.

Question 13

What kinds of room with an open-air bath are there?

Accepted Answer

There are two types with an open-air bath, Japanese-Western and Japanese-style. The Japanese-Western rooms have a Mino ware bath and the Japanese rooms a hinoki bath, both fed continuously from our own source so you can bathe whenever you like.

Question 14

Is there anything for women guests?

Accepted Answer

Women guests may choose a coloured yukata to hire free of charge, to wear while walking round the Nozawa Onsen hot spring town (on plans with a room that has its own open-air bath).

Question 15

Where are meals served?

Accepted Answer

Meals are served in a bright, glazed dining room with tables, facing the Nozawa hot spring street. Private Japanese-style rooms are also available for small groups (booking required).

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